We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre on behalf of their beloved pets, on a part-time basis.Before we delve into the nitty gritty, here is what we offer you:The starting salary for this part-time role is £19,047.60 per annum.This is an onsite role at our central office in Woodford (Essex), involving a total 30-hourly week rota of 6 hours per day Monday to Friday, with shift times including 8am-2pm, 9am-3pm and 11am-5pm.A little snippet of the benefits you will receive:-6.6 weeks annual leave including bank holidays (pro rata)-Paid lunch breaks (where applicable)-Generous colleague discounts-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentivesAbout the roleOur call handlers play an integral role within the group, supporting our busy clinics across London by taking day to day phone queries and bookings, and this in-turn provides an additional level of exceptional service for our clients.Your duties include but are not limited to:– Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately.- Dealing with enquiries and appointment requests through our online chat system.- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.- Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.- Issue invoices to clients as necessary.- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.Our future colleague will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
VA500 – Veterinary Client Support Centre Call Handler
VA453 – Senior Veterinary Surgeon
Welcome to Tooting! In this bustling market town south of the river is our popular Tooting clinic, who are looking for a confident veterinary surgeon to take the reins and step into this sought after position in this desirable location.Before we delve into the nitty gritty, here is what we offer you:Our senior vet salary band is £64,000 to £85,000 (FTE) depending on experience, and allowing room for growth within the role, as we would welcome the opportunity to provide CPD for further clinical or management development.
There are no on-call requirements for this role.
A little snippet of the benefits you will receive as a Goddard vet:
– 6.6 weeks annual leave including bank holidays- Generous relocation assistance (where applicable)- Up to £2,000 CPD budget every year plus up to 5 days’ paid CPD leave- Private Medical Healthcare Insurance with Bupa
About the role
Ranked in the top 10 coolest neighbourhoods in the world by Lonely Planet, Tooting is a little gem! Its fantastic location situated on the northern line and close-knit team have made the practice a popular choice in the local community for many years, and are well known for offering high standards of patient and client care.
The practice is fully-equipped with excellent on-site facilities as you would expect, including ultrasound, and on those challenging days you have a team of like-minded colleagues to help support you throughout the day, and enable a positive working environment.
You will be fully supported by an experienced team including senior RVN, part-time RVN and trainee nurses, plus a dedicated regional manager, and regional head vet who has a wealth of knowledge to pass on!
Our ideal colleague would be confident in GP practice, happy with routine surgeries, and loves working as part of a small but passionate team. We are also looking for an additional part-time vet to cross over one day per week.
You will also be supported by Stone Lion 24-hour hospital in Wimbledon that has its own night team and can support you with any challenging cases you may need.
This role can offer a rota of 3x 8.30am-6.30pm days, and 1x 8.30am-4.30pm day. Your rota will include a 1:3 branch Saturday morning rotation, a 1:10 Sunday rotation at Stone Lion Hospital plus 1 bank holiday per year.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
VA496 – Night Registered Veterinary Nurse
Stone Lion Hospital in Wimbledon are recruiting for a nocturnal RVN, to join their night team on a permanent basis.Before we delve into the nitty gritty, here is what we offer you:An appealing night rotation of 3 nights on 7 nights off, 4 nights on 7 nights off averaging 30.33 hours per week. The nightly shift time is 7pm-8am.Our Night RVN salary for the above rotation is £28,813.50 to £34,121.25 (£38,000 to £45,000 FTE based on 40 hours per week) depending on experience and allowing room for growth within the role.A little snippet of the benefits you will receive as a Goddard RVN:– 6.6 weeks annual leave including bank holidays (pro rata)- CPD budget every year plus up to 2 days’ paid CPD leave- Paid lunch breaks-The opportunity to join our private medical healthcare scheme at a reduced rate, plus medical cashback incentivesAbout the roleStone Lion Veterinary Hospital offers a well-rounded caseload of routine procedures, emergency, and critical care, as it not only has its own first opinion client base, but also supports the surrounding Goddard practices for internal referral cases that require hospital expertise.The hospital also provides specialist work with an orthopaedic and soft tissue surgeon, dermatologist, and physiotherapist.
Stone Lion is equipped with everything you would expect from a 24-hour hospital and are now offering laparoscopic spays. We are an RCVS Accredited Hospital and for the cat lovers out there, hold an ISFM Silver Award for Cat Friendly Clinics.Our new night colleague will be an experienced RVN having ideally worked in the ECC environment before, and is confident in managing night cases and ward alongside your vet, providing exemplary care to your patients when admitted for their hospital sleepovers.You will work alongside an experienced on-site veterinary surgeon for your night shifts and will have support from the clinical management team if you needed to contact during the day for any queries.Stone Lion is located in the heart of picturesque Wimbledon Village, just a 10-minute walk from Wimbledon Junction station which is on the district line and enables you to get to all the hot spots of London!If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
VA495 – Senior Registered Veterinary Nurse
In the heart of North London next to the River Lea is our incredibly popular first opinion Tottenham practice, and they are looking for a Senior RVN to take the helm!
Before we delve into the nitty gritty, here is what we offer you:Our full-time senior RVN salary band is £34,000 to £39,000 depending on prior experience and allowing room for growth within the role.A little snippet of the benefits you will receive as a Goddard RVN:– 6.6 weeks annual leave including bank holidays- CPD budget every year plus up to 2 days’ paid CPD leave- Paid lunch breaks-The opportunity to join our private medical healthcare scheme at a reduced rate, plus medical cashback incentivesAbout the roleTottenham’s popularity is increasing by the day, so much so we are also looking for a part-time second vet to join the team, and have an additional VCA joining this summer.As a senior RVN you will not be bored at Tottenham and the practice has a great reputation within the group of having an amazing team dynamic and rallying together on those more challenging days. If you don’t believe me, here is a testimonial from a recent vet locum:
“They have been an absolute delight to work with. You have got a good team there! I will be sad to say goodbye on my last day”.The role totals 40-hours per week inclusive of your weekend rotation which includes 1:4 branch Saturday mornings and 1:10 Sundays at Wanstead Hospital, plus 1 bank holiday per year with time back.Along with our brand new fabulous senior vet, you will play an integral part in the day to day running of the clinic, ensuring your team are supported and the practice is running efficiently and providing exemplary patient care. This will include accountabilities ranging from diary management to equipment maintenance, clinical governance and team engagement.
You will be fully supported by an established trainee nursing team, as well as your regional manager whose support plays a huge part in the engagement of the North region.If any of your patients require more complex surgeries, or OOH care they will be referred to our flagship 24-hour hospital in Wanstead.Caseload at Tottenham is high with a very loyal client base, the team have worked hard to create strong bonds and are rightfully proud of this.The practice itself is perfectly situated if you want to travel into the hustle and bustle of central London, being just a 5-minute walk from Bruce Grove station that takes you straight into London Liverpool Street, or a 20-minute walk from Tottenham Hale station.If however you may want to get away from the bright lights of the city, Tottenham is within easy reach of Epping Forest, and popular Essex village’s and towns with an array of pubs and restaurants.If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
VA494 – Senior Veterinary Surgeon
Our beautiful Ewell clinic in Surrey has a role coming up for an experienced GP vet, who is looking to step into a senior position.Before we delve into the nitty gritty, here is what we offer you:The salary band for this senior role inclusive of weekend rotation is £64,000 to £85,000 FTE depending on prior experience and allowing room for growth in the role.A little snippet of the benefits you will receive as a Goddard vet:– 6.6 weeks annual leave including bank holidays- Generous relocation assistance (where applicable)- Up to £2,000 CPD budget every year plus up to 5 days’ paid CPD leave- Private Medical Healthcare Insurance with BupaAbout the roleEwell is a beautifully designed clinic with an open span prep area, walk in kennels and large reception area for your clients.This role involves a 4-day week, plus a 1:4 branch Saturday and 1:10 Hospital Sunday rotation. You will be rota ‘d to up to 2 bank holidays per year in Stone Lion Hospital.
As well as digital and dental x-ray, there are also ultrasound facilities on site.
Ewell is a busy GP practice with a growing caseload, and we are also recruiting for an additional part-time vet to help support, in addition to your long-standing clinical support team, resulting in no sole charge apart from your routine Saturday shifts.
As senior vet, you will work closely with the senior RVN to ensure the day to day running of the practice is maintained to a high standard, accountabilities ranging from diary management to clinical governance and team engagement.
You will be fully supported by our experienced regional manager, as well as a regional head vet for clinical management support you may need.
You will also be supported by the Stone Lion 24-hour hospital in Wimbledon to refer more complex cases, and their own rotating night team provides your patients with invaluable OOH care.
The practice itself has multiple local train stations and is within easy reach of desirable parts of London such as Richmond and Wimbledon.
If you are a jetsetter, London Gatwick airport is just a 30-minute drive from the practice.If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!