We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre on behalf of their beloved pets.

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​About your new role!

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​We have 49 sites across London including 3 hospitals, and with growing client numbers over the years our Client Support Centre was created to ease the load of communication for our sites and provide a more efficient service for our clients.

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​Our Client Support Centre offers our clients an easier way to access vets and nurses’ services by telephone and video consultations.

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​The support centre is situated in our main office in Woodford, where you will work onsite with a team of 12 colleagues plus clinical management for support, to assist in any medical queries you may receive.

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​As a Client Support Call Handler some of your duties will include:– Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately.- Dealing with enquiries and appointment requests through our online chat system.- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.- Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.- Issue invoices to clients as necessary.- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.

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​We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.

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​Our future colleagues will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.

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​Our office is nestled beside a beautiful church green complete with large duck pond and vocal resident geese, with ample onsite parking. If relying on public transport there are plenty of local bus options, Woodford underground station is approximately a 20-minute walk away, or if a keen cyclist 10-minutes for you!

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​Now let’s delve into the nitty gritty, here is what we offer you:

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​The salary for these part-time positions is £12.71 per hour.

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​A little snippet of the benefits you will receive:-6.6 weeks annual leave including bank holidays (pro rata)-Paid 30-minute lunch breaks -Generous colleague discounts-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives

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​If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

Nestled in the home of tennis is our 24-hour GP hospital in Wimbledon, and they are looking for an RVN to join and complete their large hospital team. Roles here do not come up often, so snap up this “ace” opportunity while you can.

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​About your new role!

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​Stone Lion Veterinary Hospital offers a wide caseload of routine procedures, emergency and critical care, as it not only has its own first opinion client base, but also supports the surrounding Goddard practices for internal referral cases that require hospital expertise.

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​The hospital also provides specialist work with an orthopaedic and soft tissue surgeon, dermatologist, and physiotherapist.

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​This is a full-time RVN position including a 1:4 weekend rotation with time off in lieu ensuring you are not working long stretches, and 1-2 bank holidays per year. There are NO on-call requirements for this position.

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​Your rota is varied, allowing you to delve into all areas of hospital nursing ranging from ward, theatre and consults.

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​As a hospital RVN some of your duties will include:

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– Carry out acting weekend Charge Nurse duties, as directed.- Advise clients of post-operative discharge instructions, verbally and with print-outs and appropriate literature as directed. Ensure that correct medications are provided.- Record details in clinical histories of any conversations with clients regarding fees, treatment options or anything related to patient care.- Ensure equipment is cleaned, packed, sterilised and stored correctly when not in use.- Carry out duties in accordance with shift guidance notes.- Complete and maintain accurate records of hospitalised patients.- Assist veterinary surgeons in theatre, with inpatient examinations and procedures and during consultations, as and when required.- Maintain a respectful and collaborative team environment – Maintain a high standard of cleanliness and tidiness, using standard operating procedures (SOPs) in all areas.Stone Lion is equipped with everything you would expect from a 24-hour hospital and are now offering laparoscopic spays. They are an RCVS Accredited Hospital and for the cat lovers out there, hold an ISFM Silver Award for Cat Friendly Clinics.

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​You will be joining a full team of experienced vets, RVNs, trainee nurses and on-site clinical management with a wealth of knowledge for any support you may need.

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​The hospital is located in the heart of picturesque Wimbledon Village, just a 10-minute walk from Wimbledon Junction station which is on the district line and enables you to get to all the hot spots of London!

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​This role will be perfect for an RVN who thrives in a hospital environment, or has been working in branch for a while and is now ready to expand their knowledge in this field.

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​Now let’s delve into the nitty gritty, here is what we offer you:

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​Our RVN salary band is £32,000 to £36,000 per annum depending on prior experience and allowing room for growth and development within the role.A little snippet of the benefits you will receive as a Goddard RVN:– 6.6 weeks annual leave including bank holidays- CPD budget every year plus up to 2 days’ paid CPD leave- Paid 30-minute lunch breaks-The opportunity to join our private medical healthcare scheme at a reduced rate, plus medical cashback incentivesIf you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

In the heart of North London next to the River Lea is our incredibly popular first opinion Tottenham practice, and they are looking for an additional RVN to join the first opinion GP team on a full-time basis.

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​About your new role!

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​Tottenham’s popularity is increasing by the day, creating the need for an additional RVN to help support their existing team including senior RVN, trainee nurse colleagues and senior vet.

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​You will not be bored at Tottenham with its busy caseload and large client base, and the practice has a great reputation within the group of having an amazing team dynamic and rallying together on those more challenging days, but don’t take my word for it:

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​”They have been an absolute delight to work with. You have got a good team there! I will be sad to say goodbye on my last day”.

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​This position is full-time Monday to Friday and includes a 1:4 Saturday morning and 1:10 Sunday rotation at Wanstead Hospital, plus 1 bank holiday per year. There are NO on-call requirements for this position.

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​As a branch RVN some of your duties will include:

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– Ensure the provision of a high quality and continually improving standard of nursing care. – Assist the veterinary surgeon in theatre and during consultations, as and when required. – Maintain comprehensive patient hospitalisation records. – Ensure a high standard of comfort and welfare for all pets in our care. – Complete and maintain accurate records of hospitalised patients. – Maintain a respectful and collaborative team environment – Ensure equipment is cleaned, packed, sterilised and stored correctly when not in use. – Maintain adequate stocks of drugs, diets and consumables and place orders with our suppliers to required levels as necessary. – Assist with the induction of new staff and their subsequent training. – Provide reception duties, as required, ensuring a friendly and efficient handling of clients and their pets, in person, by email and over the telephone. – Support student nurses as a clinical supervisor

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​This role could be ideal for a newly qualified RVN due to the support provided by your senior RVN and support team. You will also be fully supported by an incredibly experienced regional manager, whose support is invaluable to her branches in the region.

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​If any of your patients require more complex surgeries or OOH care they will be referred to our flagship 24-hour hospital in Wanstead.

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​Caseload at Tottenham is high with a very loyal client base, the team have worked hard to create strong bonds and are rightfully proud of this.

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​The practice itself is perfectly situated if you want to travel into the hustle and bustle of central London, being just a 5-minute walk from Bruce Grove station that takes you straight into London Liverpool Street, or a 20-minute walk from Tottenham Hale station.

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​If however you may want to get away from the city, Tottenham is within easy reach of Epping Forest, and popular Essex villages and towns with an array of pubs and restaurants.

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​Now let’s get to the nitty gritty, here is what we offer you:

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​Our full-time RVN salary band is £32,000 to £36,000 per annum depending on prior experience and allowing room for growth within the role.

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​A little snippet of the benefits you will receive as a Goddard RVN:

​- 6.6 weeks annual leave including bank holidays- CPD budget every year plus up to 2 days’ paid CPD leave- Paid 30-minute lunch breaks-The opportunity to join our private medical healthcare scheme at a reduced rate, plus medical cashback incentives

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​If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

Welcome to Shenfield! This impressive first opinion practice in the heart of popular Brentwood in Essex is looking for an additional vet to join their already experienced clinical team.

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​About your new role!

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​Shenfield is a very popular practice and therefore it has a great caseload for surgical and medical cases. Due to the nature of the caseload we are looking for a vet who is confident in all routine GP surgery.

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​As well as everything you would expect in a busy first opinion practice, Shenfield also has ultrasound and K-Laser facilities.

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​You will be surrounded by a highly experienced team with multiple RVN’s and support colleagues, and a part-time senior vet. You will also be supported by a dedicated regional manager whose support is invaluable to her branches in the region, and a regional head vet for any clinical queries you may have, as John has a wealth of knowledge to pass on!

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​There can be flexible options with this position; either 1 full-time vet over 4-days, or 2 part-time vets, meaning there would be just 1 full day of sole charge. The role includes a 1:4 Saturday rotation, and a 1:8 Wanstead Hospital Sunday rotation plus 1-2 bank holidays per year and being included in the last resort on-call rotation.

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​As part of your initial induction period, you will be given the opportunity to spend a day in the hospital to meet the team and get au-fait with your surroundings.

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​As a branch veterinary surgeon, some of your duties will include:

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​- Carry out consultations, thoroughly examining all pets presented and making management and treatment recommendations which are based on best practice and are evidence-based and in accordance with GVG protocols. – Perform GP surgery on cases as appropriate and within boundaries of personal competence and limitation of overnight care. – Maintain, prescribe and dispense all medications in accordance with appropriate current medicines legislation and RCVS guidance.  – Record accurate and thorough clinical notes and ensure that pets’ histories are accurate comprehensive and useful to colleagues. – Be prepared to refer cases in a timely manner, in the first instance to a GVG Hospital, when there is an inability to undertake a case for whatever reason. – Help to maintain a respectful and collaborative team environment

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​Shenfield’s location is ideal! You are a 5-minute drive from bustling Brentwood High-street, you have the countryside on your doorstep and are only an 8-minute walk from Shenfield station on the Elizabeth Line, taking you straight into central London, meaning you really do have the best of both with this location.

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​Now let’s delve into the nitty gritty, here is what we offer you:

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​The salary band for this position depending on prior experience and allowing room for growth within the role is £45,000 to £72,000 (full-time equivalent based on 40-hours per week).

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​A little snippet of the benefits you will receive as a Goddard vet:– 6.6 weeks annual leave including bank holidays (pro rata if part-time)- Generous relocation assistance (where applicable)- Up to £2,000 CPD budget every year plus up to 5 days’ paid CPD leave (pro rata if part-time)- Private Medical Healthcare Insurance with Bupa

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​If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!