RVN – Edgware, North West London

Are you a newly qualified or experienced RVN? Are you looking for a new challenge? Why not join our friendly team in Edgware, North West London — located in a leafy London suburb opposite the lovely green open space of Canons Park. With great links into central London and with Wembley Park only 2 stations away on the Jubilee Tube line you have easy access to major sporting events and concerts at the world-famous Wembley Stadium and Arenas. There is accommodation available above the practice.

Our well-established team is sadly saying farewell to Katie who is relocating to be closer to her family. This is a busy one vet branch practice and we would love to find a nurse who thrives on providing support to both our team and enjoys providing support and great pet care advice to our clients. If you believe that life is better with pets and want to be part of a great team, then this is the practice for you.

The role is full-time 40 hours a week with 1:3 Saturday mornings. There is also the opportunity to work some daytime weekend shifts at our Mandeville Veterinary Hospital in Northolt to help develop your ECC Nursing.

Salary £24,000 – £30,000 depending on experience. In addition, we offer paid CPD with 2 full or 3 part days CPD allowance.

Animal Nursing Assistant/Receptionist – New Addington, Croydon

An opportunity has arisen for a 32 hours per week animal nursing assistant/receptionist at our New Addington Branch.

The successful candidate must be able to demonstrate excellent and relevant client care experience, as this role mainly involves reception duties. The role involves a high level of face-to-face contact with our clients so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients.

Previous experience within a veterinary practice or with animals is desirable.

By joining the Goddard Veterinary Group, you will be part of a team dedicated to providing excellent standards of client and animal care. This is a hands-on role in a small team so the ideal candidate will need to be adaptable, flexible, and willing to work at all levels.

Our people are our greatest asset so we look after them with a profession-leading benefits package including increasing holiday allowance, cashback/refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropody fees, etc, plus generous shopping and leisure discounts.

If you are interested in this rewarding role and working with a well-established independent family-run business and would like to know more; please call Sue Hetherington 07494 956 991 or apply now with a covering letter and CV (detailing your customer care experience). Should you not hear back from us please assume that on this occasion you have not been successful.

SVN (2nd Year) – Wanstead Veterinary Hospital, East London

A rewarding opportunity exists for a 2nd Year SVN to join the friendly nursing team at our busy small animal RCVS accredited hospital in Wanstead, East London.

We are looking for an enthusiastic 2nd Year SVN who is keen to develop their skills in all areas of nursing. We value our nurses and want to see them develop therefore we offer the opportunity to fully utilise your nursing skills working with a supportive and friendly team.

The role would be full-time, 40 hours per week with 1:4 weekends. No night work.

We provide an excellent first opinion, emergency, critical care, and referral service to our clients and work to the highest clinical standards. There is great diagnostic support with a CT scanner and a diploma holder in imaging providing our CT and ultrasound service. Experienced surgeons perform soft tissue and orthopaedic surgeries and we offer a laparoscopy service.

Our industry-leading benefits package includes:

  • Paid BVNA, VDS and RCVS fees.
  • Fully funded CPD and certificates supported.
  • Simply Health which provides cashback/refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more.
  • 24hr Employee Assistance Programme.
  • Generous shopping/leisure discounts (never pay full price in all the major shops and cinemas again!).
  • Cycle to work scheme.
  • Up to £3000 relocations cost.
  • Great colleague pet discount scheme.
  • Colleague Introduction incentive of £2500.
  • Increasing holiday allowance with length of service.

Goddard Veterinary Group is a family-run practice and was started in 1952 by Arthur Goddard. We are now the largest family-run veterinary group in the UK and have 44 clinics, 3 hospitals, and our own nursing college. We have a great reputation for looking after our staff; over 20% of our team have been with us 10 years or more and we’re proud of our many 5-star employee reviews on Indeed. Here are some of the lovely things people say about us:

  • ‘I’ve been working at Goddard Vet Group full-time for more than a year. Pros: There is a great supportive nature throughout the company, allowing you to grow and achieve things professionally and personally. Cons: Wish I’d joined them sooner!’ Current Employee-Nov 2020 * Credit Indeed.
  • ‘I’ve worked for the company for 5 years and they are great at supporting career progression. The standards of practice are very high, and the caseload is great.’ Current Employee – March 2020 * Credit Indeed.
  • ‘I’ve enjoyed working for Goddards for 6 years and am sad to leave due to relocation. I liked working with the supportive team, lovely clients, interesting and varied case load. Management were accommodating with my flexible working request. Good back up to the branches from 24-hour hospital, so I never felt isolated knowing that friendly help and advice was only a phone -call or email away. Excellent CPD and benefits package.  Former Employee -Nov 2020. * Credit Indeed.

At the heart of it all, we really value our colleagues. We have a Colleague Forum to listen to our peers’ views and we’ve run Town Hall meetings throughout Covid, taking polls and with live Q and A’s to make sure we’re making the right decisions for our people. All our senior managers are Mental Health First Aid trained and we offer Wellness plans for all our new starters. We are forward-thinking; we have developed our own successful contact centre to help ease reception pressure in our busy clinics and allow us more time to chat with our clients about their needs. This year we have a big programme of refurbishments, and we are continually reviewing our clinics’ equipment needs. As an A1 Home Office approved sponsor, we are sometimes able to help non -UK veterinary surgeons and nurses obtain a working visa.

If you are interested in this rewarding role and working with a well-established independent family-run business and would like to know more; please call Betsy Malamah-Thomas on 07498498301 for an informal chat or apply now with a covering letter and CV.

 

Contact Centre Veterinary Surgeon (Telemedicine) – Woodford Green, East London

30 hours per week, working times to be negotiated

Key roles and responsibilities:

  • Provide timely veterinary consultations and advice via telemedicine channels to group clients in accordance with RCVS Code of Conduct and supporting guidance, clinical protocols and within the operating protocols and requirements of the Goddard Veterinary Group Contact Centre
  • Act as departmental clinical advisor to both clinical and non-clinical teams in relation to the handling and triaging of client enquiries and consultations. Monitor and oversee the clinical advice given
  • Oversee the delivery of and timely management of exceptional clinical service and client care to those under your care through telemedicine channels. Ensure appropriate and timely referral of cases for physical examination, speed of access to quality treatments and provision of advice within the parameters of the role
  • Help develop the telemedicine provision into a high quality, client focussed, responsive strategic service to the company.

Patient care is our principal objective

Our foremost purpose is the care and long-term welfare of animals entrusted to us. Patients are all seen as being unique individuals and are treated as such.

  • Ensure the provision of a high quality and continually improving standard of veterinary care
  • Carry out consultations over telemedicine channels, making management and treatment recommendations that are based on best practice and are evidence-based and in accordance with Goddard Veterinary Group protocols
  • Maintain, prescribe and dispense or recommend all medications in accordance with current medicines regulations and RCVS guidance
  • Ensure that urgent or emergency cases are triaged promptly and effectively and referred to be investigated fully and appropriately, using appropriate diagnostic techniques
  • Ensure the comfort and general welfare of all pets entrusted to our care
  • Record accurate and thorough clinical notes and ensure that pets’ histories are accurate comprehensive and in accordance with Goddard Veterinary Group protocol
  • Be prepared to refer cases in a timely manner, either reverting to branch practice or to a Goddard Veterinary Group Hospital, when there is an inability to continue caring for a case solely by telemedicine for whatever reason
  • Remain updated on developments within the profession and undertake as a minimum the requisite CPD required by the RCVS
  • Ensure that good clinical governance is maintained and contribute to its continued improvement within the group.

Our clients deserve the best

We understand that clients have choices and they are never taken for granted. They deserve a service of quality and efficiency which is administered with total integrity.

  • Ensure an exemplary standard of client care by means of excellent communication and levels of service. Demonstrate excellent relationship building with clients over telemedicine channels in the absence of in-practice consultations
  • Ensure that owners of pets are kept fully informed of the progress of their pet in cases where you are involved in their care
  • Liaise and coordinate ongoing or recommended care with the client’s home practice. Obtain clinical histories from the previous practice if the client is not normally a client of Goddard Veterinary Group
  • Communicate to clients an accurate estimate as to the cost of consultations and any likely proposed medication, diagnosis, or treatment and record such information in the pets’ notes
  • Explain carefully to clients what is involved with surgical procedures and treatments
  • Ensure the clients is aware of, and, had the available treatment options explained to them and make recommendations that are based on best clinical practice and in the long-term health and welfare interest of the pet
  • Ensure that colleagues are polite and helpful and follow clinical standard operating procedures (SOPs) in all areas
  • Ensure clients receive any accurate written, video, photographic, or text information digitally, or by other means should the client require
  • Offer nurse clinics where facilities and staff ability permits. Encourage and develop clinical team members to advise on pet health and welfare, including weight, dental and ProActive Pet checks
  • Ensure that all client data is maintained in accordance with practice, professional and legal requirements.

Our people are our greatest asset

Excellent working relationships and close attention to personal and professional development result in the attainment of knowledge and expertise that benefits our patients and clients.

  • Read and contribute to our internal intranet InTouch
  • Enthusiastically and proactively engage with practice colleagues to ensure the smooth running of all services involved
  • Adopt high standards in personal performance and appearance
  • Observe and be compliant with the Health and Safety Manual. Report any defects that might represent a risk to self or others
  • Identify and engage with learning opportunities offered by Goddard Veterinary Group in client care as well as professional development
  • Assist with the induction of new staff and their subsequent training
  • Continue self-development by attending courses as agreed with or directed by the Regional Manager
  • Comply in all ways with the RCVS Professional Code of Conduct
  • Conduct regular training for administrative and nursing teams.

The success of our practice benefits everyone

We look to the future by reinvesting in our people, our facilities, and our services.

  • Comply with Goddard Veterinary Group’s standard operating procedures (SOPs), policies, protocols, and operational procedures. Encourage and expect the same high levels of observance from departmental staff
  • Provide a central clinical function for, and oversee the timely management of, the Group’s telemedicine enquiries, appointments, ordering, advice requests, and triaging
  • Ensure correct and timely charging of remotely held consultations
  • Enthusiastically participate in providing support in the provision of client information and advice, particularly in liaison with the Marketing team, through various media including written, verbal, photographic, recorded voice and video, etc which may be shared with clients through digital or other means
  • Proactively assist the Contact Centre Call Handling team and Contact Centre Manager with heightening the profile of the contact centre and its clinical service in the wider practice
  • Attend to individual and team achievement of business objectives, at least meeting the minimum performance standards defined in the Group Scorecard
  • Participate enthusiastically in marketing initiatives such as ProActive Pets and other services ensuring clients are always of, and offered if appropriate, tertiary and complementary services and promotions
  • Promote products and services such as microchipping, diets, and insurance to clients
  • Ensure the completion of routine works involving the computer software as directed by the IT Department
  • Delegate the prompt reporting of all routine maintenance requests
  • Charge for all remote work done and treatments administered according to the set scale determined by the Practice and implemented on Zeus (our practice management system). This enables Goddard Veterinary Group to plan and budget safely for its future
  • Expedite insurance claims for clients by the prompt and accurate provision of information
  • Balance patients’ and clients’ needs with those that a successful business requires. Maximise turnover, always ethically, by working thoroughly and providing a popular service that will help the branch practice grow
  • Comply with other reasonable tasks requested by Goddard Veterinary Group management.

If you are interested in joining the largest UK family-owned veterinary practice, please apply online with your most recent CV and a cover letter detailing your experience.

Contact Centre Call Handler (MAT Cover) – Woodford Green, Essex

We are looking to recruit an organised, articulate, highly motivated individual with proven exceptional customer service skills to join our expanding call handling team at our Head Office in Woodford Green, Essex as part of a maternity cover contract starting in December.

We welcome applicants with impeccable spoken and written English, confident communicators, and who can deliver outstanding client care.

The call handler will form part of a team responsible for inbound and outbound calls for our practices and will work in collaboration with practice colleagues to ensure excellent client service.

Rota: Monday, Tuesday, Thursday & Friday 10am – 4.30pm & Saturday 9am – 1pm


Duties will include:

  • Booking appointments
  • Receiving and responding to enquiries by telephone and online chat service
  • Advising clients on vaccinations, flea, worming, and neutering protocol
  • Registering new clients
  • Advising clients on pet insurance matters
  • Promoting our Pets healthcare plan
  • Taking prescription requests
  • Handling enquiries relating to euthanasia and cremation
  • Receiving and resolving complaints
  • Updating client files

Successful applicants will need:

  • A minimum of two years previous customer service experience, ideally within a call handling role
  • A good standard of IT literacy
  • GCSE Maths and English (A – C)
  • Good organizational skills
  • The ability to remain calm under pressure and when dealing with emotional situations
  • The ability to multitask
  • A proactive attitude
  • An excellent team ethos

Goddard Veterinary Group is a family-run practice and was started in 1952 by Arthur Goddard. We are now the largest family-run veterinary group in the UK and have 44 clinics, 3 hospitals, and our own nursing college. We have a great reputation for looking after our staff; over 20% of our team have been with us 10 years or more and we’re proud of our many 5-star employee reviews on Indeed. Here’s are some of the lovely things people say about us:

  • ‘I’ve been working at Goddard Vet Group full-time for more than a year. Pros: There is a great supportive nature throughout the company, allowing you to grow and achieve things professionally and personally. Cons: Wish I’d joined them sooner!’ Current Employee-Nov 2020 * Credit Indeed.
  • ‘I’ve worked for the company for 5 years and they are great at supporting career progression. The standards of practice are very high, and the caseload is great.’ Current Employee – March 2020 * Credit Indeed.
  • ‘I’ve enjoyed working for Goddards for 6 years and am sad to leave due to relocation. I liked working with the supportive team, lovely clients, interesting and varied caseload. Management were accommodating with my flexible working request. Good back up to the branches from 24-hour hospital, so I never felt isolated knowing that friendly help and advice was only a phone -call or email away. Excellent CPD and benefits package.  Former Employee -Nov 2020. * Credit Indeed.

At the heart of it all, we really value our colleagues. We have a Colleague Forum to listen to our peers’ views and we’ve run Town Hall meetings throughout Covid, taking polls and with live Q and A’s to make sure we’re making the right decisions for our people. All our senior managers are Mental Health First Aid trained and we offer Wellness plans for all our new starters.

If you are interested in this rewarding role and working for a well-established independent family-run business please click the apply button now and submit a covering letter and CV.