Cookies are small text files that are downloaded on to your device when you visit a website. They are completely safe and an essential tool that helps improve user experience by collecting information about how you navigate a site. If you would like more information about what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org or www.allaboutcookies.org
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.
Required and First Party
These are typically required by us to make sure the site is operational. Normally, these cookies only last while your browser is open and are deleted when it is closed. Some may need to remain for longer than the duration of your visit (session) or longer.
You can find out about Google’s position on privacy in regards to its analytics service at https://www.google.com/analytics/terms/gb.html
You can also learn more about session cookies and what they are used for at http://www.aboutcookies.org.uk/
|GDPR||gdpr%5Bprivacy_bar%5D, gdpr[allowed_cookies], gdpr[consent_types]||Used to store your cookie and policy consent preferences.|
|Cloudflare||_hp2_id.3538148622, trwv.uid, optimizelyEndUserId, _uetsid, _hp2_ses_props.3538148622, trwsa.sid, __cfduid
|Cookies set by cloudflare which we use to provide security features, optimisations and backups|
Performance and THIRD-PARTY cookies
We want to ensure we provide a good experience. These cookies (which are set by third parties providing services to us) allow us to monitor how visitors use our website. These cookies provide us with anonymous statistics on how many people visit the website, where they have come from and the pages they visit so that we can continue to develop and improve the website and our services. They also help us understand the effectiveness of our advertising.
|Zopim||__zlcmid||Zopim Chat Widget|
|Google Analytics||_gat_vhdTracker, _gat, _ga, _gid||These are used to track user interaction and detect potential problems. These help us improve our services by providing analytical data on how users use this site.
Some third-party services will set their own Google Analytics cookies. If you would like to opt out of these then follow the link below to opt out of Google Analytics entirely.
For more information on the types of cookies google uses, follow the link below.
|Hotjar||_hjIncludedInSample||Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.|
|_gat, _ga||Twitter Widget Google Analytics. See above for more information on what Google Analytics does.|
|auth_token, dnt, external_referer, guest_id, kdt, personalization_id, remember_check_on, twid||Used by Twitter for various purposes including analytics, personalisation, authentication and advertising.
|Datr, fr||Used by Facebook for various purposes including analytics, personalisation, authentication and advertising
|Google Analytics||__utma, __utmb, __utmc, __utmt, __utmz||Vet Help Direct Google Analytics. See above for how Google uses these cookies.|
|Vet Help Direct||laravel_session||Used by the application framework for user session data.|
|Vet Help Direct||PHPSESSID||Used by PHP for user session data.|
|Vet Help Direct||VHD_locale||Used to determine the location for the Pet Symptom Checker|
|Vet Help Direct||XSRF-TOKEN||Used by the Laravel framework to protect against Cross Site Forgery attacks.|
HOW WE USE INFORMATION COLLECTED ON OUR SITE
We use information held about you in the following ways:
- to ensure that content from our website is presented in the most effective manner for you and your device;
- to provide you with information, products and/or services that you request from us or which we feel may interest you; where you have consented to be contacted for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us; and to notify you about changes to our services.
We will not share your data with third parties for other marketing purposes unless we have your express consent to do so.
For the purposes of GDPR, the Data Controller is Goddard Veterinary Group.
We may collect and process the following data from you:
- Information that you provide by filling in forms or creating an account to manage your preferences on our site. This includes and is not limited to personal information about you such as your name, telephone contact number, geographical address/location, email address. If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication; and details of your visits to our website and the resources that you access.
- If you have provided us with the personal data of another person, you confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. In most cases you will be asked to create an account where you can manage all of your preferences. However, if this was not the case you can exercise your right to prevent such processing by contacting us at email@example.com.
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR and our Subject Access Request Procedure (Reference: GDPR DOC 2.2).
From time to time, our site may contain links to and from our strategic partner(s), partner network(s), strategic sponsor(s), advertiser(s) and affiliate(s). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
RETENTION OF YOUR INFORMATION
We take appropriate measures to ensure that any information collected from you is kept secure and kept only for so long as is necessary for the purpose for which such information is used.
If any of your personal data changes, or if you have any questions about how we use data collected which relates to you, please contact us by email at firstname.lastname@example.org. We normally update your personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up-to-date as possible.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, strategic partner(s) or strategic sponsor(s) and our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
- if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply other agreements; or
- To protect the rights, property or safety of Goddard Veterinary Group, our customers or others.
If you have any questions regarding processing your personal data, your rights regarding your personal data or about this policy, please contact us email@example.com
Telephone: 0303 123 1113
We reserve the right to make changes to this policy. Last change was made 16th October 2018.