VA373 – Wanstead Veterinary Hospital – Veterinary Hospital Manager

Welcome to Wanstead Veterinary Hospital. Our largest 24-hour veterinary hospital within the group is looking for an incredibly organised and empathetic hospital manager to lead the large clinical and administrative team.Before we delve into the nitty gritty, here is what we offer you:The salary band for this position is £50,000 to £60,000 depending on prior experience.We have a fantastic benefits package including:

– 6.6 weeks annual leave including bank holidays- Private Medical Insurance- 24-hour Employee Assistance Programme- Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more- Professional membership fees covered (where applicable)- Shopping discounts- Generous colleague discounts- Petplan 20% colleague discount

About the role

This is a full-time on site Monday to Friday position with occasional management on-call requirements at weekends, to assist in urgent management phone queries. *You are not required to attend the hospital for on-call*

You will work closely with our amazing head vet who has been in Wanstead for over 10 years, as well as a passionate deputy hospital manager, head and deputy nurses, and integral hospital administrators.

This role will require leadership expertise, enthusiasm for the veterinary industry and excellent communication skills, to be able to navigate the ever changing and complex world of veterinary management, within a large hospital setting.

Our new colleague will have prior experience in a health care management setting, managing large multidisciplinary teams involving a breadth of responsibilities. Experience in veterinary practice management is preferable, although not essential if there is a strong management background.

Accountabilities include but are not limited to:

-Maintaining an atmosphere of team collaboration and mutual respect-Playing a key role in the operational and financial success of the hospital-Overseeing the general practice management including stock control, rotas, holiday and absence management-Oversee the reception team to ensure the hospital are providing exceptional client service as well as debt management, and complaint management-Support in recruitment for hospital positions, and liaising with HR where applicable-Must be able to demonstrate multi-tasking and problem solving skills at a fast pace

There is fantastic diagnostic support at Wanstead, including a CT scanner, a commercial laboratory, a strong medical team, and experienced surgeons routinely conducting advanced orthopaedic, soft tissue, and minimally invasive surgery all available on site. Wanstead provides the exemplary care for the surrounding clinics in the nearby regions for more complex cases, and has its own rotating night team to provide integral OOH support.

About us

In 2022 we celebrated our 70th anniversary and have 46 branches, 3 hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors, communicating real time updates, taking polls with live Q&A’s to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all our new starters.

If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at for any other queries or to simply arrange a call and have a chat about other opportunities! #ind1