Welcome to Hayes End
Around the corner from our previous Derwent Drive branch, you will find our Hayes End branch. The two practices merged in 2014 allowing us to serve the local community from a larger site. Despite its large size, this practice retains the personal touch you would expect from a smaller practice giving you and your pet the individual service you deserve. Our well-established and caring team strive to provide the best possible care for their patients and pet owners under their care.
The practice is fully-equipped to care for you and your pet with our excellent on-site facilities, allowing blood testing, x-rays and operations to be performed. Please see the additional services we offer below.
In the event of a veterinary emergency or if your pet is unwell out of hours our Hospitals offer your pets a dedicated emergency service and the reassurance of knowing we are open 24 hours a day, 365 days of the year. The closest hospital to our Hayes End branch is Mandeville Veterinary Hospital call 020 8845 5677. For your peace of mind and for continuity of care, your pet’s medical history is accessible in any of our branches or hospitals anytime of the day or night.
This branch is accredited by the Royal College of Veterinary Surgeons (RCVS), following a diligent assessment the RCVS is satisfied that we maintain the highest standards of veterinary care.
Facilities & Services
Our laboratory offers a rapid and efficient service with fast turnaround of results. Many branches have state-of-the-art in-house equipment for an even faster service. In addition to testing for the disease in an unwell patient, we also offer screening tests before your pet undergoes an anaesthetic to ensure that we identify any previously unknown problems, helping us to ensure the anaesthetic is as safe as possible.
We offer 15-minute appointments as a standard for all consultations, giving you plenty of time to discuss your pet’s healthcare and ask any questions you may have. We are able to provide a range of services during the consultation and are always on hand to see your pet in an emergency if necessary.
80% of dogs and cats over three years of age suffer some form of dental disease. Thankfully, the majority of dental problems are treatable and most are preventable. Speak to your local team for more information. Our practices are well equipped to perform routine dental procedures, and many of them benefit from dental X-rays to help diagnose and guide treatment.
We offer a referral service for diagnosis and treatment with CT scans, advanced x-rays and ultrasound. These imaging tests can be offered as an outpatient service, or as part of the treatment for patients hospitalised with us. We employ a number of specialists and certificate holders who are able to provide an expert opinion in interpreting these tests.
Free pet insurance
We are able to issue four weeks’ Petplan® insurance free of charge. Petplan® is the UK’s favourite pet insurance provider and we are proud to recommend them for your pet. We think it is important that all pets are covered by pet insurance, offering you peace of mind that you will not need to cover the costs of unexpected bills if your pet becomes unwell.
We actively promote the benefits of neutering your pet. Speak to a team member about the many health and behavioural advantages. We offer competitive pricing without any compromise on standards, employing the use of modern anaesthetics and monitoring equipment to ensure these procedures are very safe for your pet.
Our nursing team play a central role in the care that we provide you and your pet. In addition to assisting our veterinary surgeons in providing care for your pet, they are also able to answer questions for you directly and provide a range of nurse-led services such as puppy classes, weight management clinics and senior pet care consultations. Speak to your local team for details of classes and clinics available.
We offer a pet passport service at all of our practices to enable you to travel to many countries around the world with your pet. There are a number of requirements that must be met before travel, so we recommend getting in touch with your local practice as early as possible if you might need your pet to travel abroad.
To assist your puppy with vital socialisation skills and gain behavioural advice, our nurses run puppy parties. This gives you the opportunity to meet other puppy owners sharing useful tips on training and ways to keep your puppy happy and healthy. Upon completion of the session, your puppy will receive their own certificate congratulating them upon their participation.
Please contact your local practice for further information.
Protect your pet against many life-threatening diseases by vaccinating annually. We embrace modern vaccination protocols to ensure that your pet has the protection they need, whilst ensuring we do not vaccinate more often than is necessary. Speak to your local team for all the benefits of vaccination and the range of vaccinations we offer at an affordable price.
All of our branches have access to x-ray facilities for ease and speed of diagnosis. Many of our practices benefit from the latest technology in digital X-rays, which provides exceptionally clear images very quickly, ensuring your pet is under anaesthetic for the shortest possible time.
Meet the TeamOur network of branches and hospitals have the support of an experienced management team as well as administrative backup.
Hazel Lee BVSc MRCVS
Hazel has looked after our clients and their pets at both our Hayes End and our Ickenham surgery since 1989. Hazel has a wealth of experience in the veterinary profession having graduated in 1983. Hazel owns a cat called Tilly.
Francesca Soutter BVMS MRCVS
Francesca graduated from Glasgow Veterinary School in 2008 and after graduation completed a one-year rotating internship at the Royal Veterinary College. Francesca joined the branch at Hayes End in 2011 working at weekends whilst she studies for a PhD investigating Leishmania infection in dogs. Outside of work Francesca enjoys horse riding and cooking.
Valentina Liva MRCVS
Valentina graduated from the University of Pisa in 2004 before moving to the UK. She enjoys all aspects of veterinary medicine with particular interest in soft tissue surgery. In her free time, Valentina enjoys spending time with her son and their cat Tigro.
Samantha Butler RVN, Head Nurse
Registered Veterinary Nurse
Sam has been qualified as an RVN since 2010. She joined the team having previously worked at our Uxbridge branch. Sam is also a Clinical Coach for the Group, teaching future veterinary nurses.
Veterinary Nursing Assistant
Kelly graduated with a degree in Veterinary Health Studies and then continued her nurse training at the Mandeville Hospital. Whilst at MVH Kelly ran the puppy socialisation classes and completed a Diploma in Canine Psychology. Kelly enjoys hiking, skiing and spending time with her cat Penny and her two dogs Bertie and Kizzie.
Chris lives in Hayes and has worked as a part-time receptionist at the surgery since 2009. She has a Labrador/Bull terrier, three cats, three rabbits and four ferrets at home.
Daisy has been working at the Hayes End surgery since early 2015 as a part-time receptionist. She has a lovely labradoodle called Oscar.
Claire is the newest member of the team. Prior to joining the Group she was a beauty consultant and has been a client for several years with her Yorkshire Terrier, Noodles.
Adrian’s background was originally in retail management and he has been involved in veterinary practice management since 1999. Adrian is Regional Manager for the eleven branches in the North West region. He lives with his wife and a menagerie of rescued waifs and strays including Spaniels Monty and Connie, five cats, and two tortoises, one of which is blind. Adrian is a keen cyclist and has masterminded several very successful charity rides for the Group, raising in excess of £30,000 over the years for good causes.
Tel: 0208 845 5677
The Hayes End branch is conveniently located on the Uxbridge Road A4020 and we have plenty of free car parking for our clients in our own car park at the rear of the practice.Get directions
There are bus stops conveniently situated close to the practice.
- Eastbound – Stop XB (Hayes Police Station), Buses 427, 697, 698, H98
- Westbound – Stop XH (Morgans Lane), Buses 427, 697, 698, H98