Welcome to Ham (Richmond)
Nestled away in leafy Ham just minutes from the common, await the friendly and experienced team at our Ham branch. This practice has been serving the local community for over 40 years and became part of the Goddard Veterinary Group in 2003 where it has continued to grow considerably in size and reputation.
The practice is fully-equipped to care for you and your pet with our excellent on-site facilities, allowing blood testing, x-rays and operations to be performed. Please see the additional services we offer below.
In the event of a veterinary emergency or if your pet is unwell out of hours our Hospitals offer your pets a dedicated emergency service and the reassurance of knowing we are open 24 hours a day, 365 days of the year. The closest hospital to our Ham branch is Stone Lion Veterinary Hospital call 020 8946 4228. For your peace of mind and for continuity of care, your pet’s medical history is accessible in any of our branches or hospitals anytime of the day or night.
This branch has been awarded the internationally-recognised Cat Friendly Clinic status for our work in reducing the stress cats experience when attending veterinary practices.
This branch is accredited by the Royal College of Veterinary Surgeons (RCVS), following a diligent assessment the RCVS is satisfied that we maintain the highest standards of veterinary care.
Facilities & Services
Our laboratory offers a rapid and efficient service with fast turnaround of results. Many branches have state-of-the-art in-house equipment for an even faster service. In addition to testing for the disease in an unwell patient, we also offer screening tests before your pet undergoes an anaesthetic to ensure that we identify any previously unknown problems, helping us to ensure the anaesthetic is as safe as possible.
Cat Friendly Clinics
We are members of the International Society of Feline Medicine and many of our branches have been awarded the internationally-recognised Cat-Friendly Clinic status. We take great care to ensure that our feline friends feel as comfortable as possible in our practices. Please ask us for help if your cat is particularly nervous visiting the vets.
We offer 15-minute appointments as a standard for all consultations, giving you plenty of time to discuss your pet’s healthcare and ask any questions you may have. We are able to provide a range of services during the consultation and are always on hand to see your pet in an emergency if necessary.
80% of dogs and cats over three years of age suffer some form of dental disease. Thankfully, the majority of dental problems are treatable and most are preventable. Speak to your local team for more information. Our practices are well equipped to perform routine dental procedures, and many of them benefit from dental X-rays to help diagnose and guide treatment.
We offer a referral service for diagnosis and treatment with CT scans, advanced x-rays and ultrasound. These imaging tests can be offered as an outpatient service, or as part of the treatment for patients hospitalised with us. We employ a number of specialists and certificate holders who are able to provide an expert opinion in interpreting these tests.
Free pet insurance
We are able to issue four weeks’ Petplan® insurance free of charge. Petplan® is the UK’s favourite pet insurance provider and we are proud to recommend them for your pet. We think it is important that all pets are covered by pet insurance, offering you peace of mind that you will not need to cover the costs of unexpected bills if your pet becomes unwell.
Healthcare Plan – ProActive Pets
Budget monthly and save money on all your pet’s preventative healthcare needs. Our affordable plan allows you to pay a monthly direct debit to spread the cost of your pet’s vaccinations and parasite control products throughout the year. The costs are much less than our full retail price, and the plan offers a number of other benefits on top.
We actively promote the benefits of neutering your pet. Speak to a team member about the many health and behavioural advantages. We offer competitive pricing without any compromise on standards, employing the use of modern anaesthetics and monitoring equipment to ensure these procedures are very safe for your pet.
Our nursing team play a central role in the care that we provide you and your pet. In addition to assisting our veterinary surgeons in providing care for your pet, they are also able to answer questions for you directly and provide a range of nurse-led services such as puppy classes, weight management clinics and senior pet care consultations. Speak to your local team for details of classes and clinics available.
We offer a pet passport service at all of our practices to enable you to travel to many countries around the world with your pet. There are a number of requirements that must be met before travel, so we recommend getting in touch with your local practice as early as possible if you might need your pet to travel abroad.
To assist your puppy with vital socialisation skills and gain behavioural advice, our nurses run puppy parties. This gives you the opportunity to meet other puppy owners sharing useful tips on training and ways to keep your puppy happy and healthy. Upon completion of the session, your puppy will receive their own certificate congratulating them upon their participation.
Please contact your local practice for further information.
Protect your pet against many life-threatening diseases by vaccinating annually. We embrace modern vaccination protocols to ensure that your pet has the protection they need, whilst ensuring we do not vaccinate more often than is necessary. Speak to your local team for all the benefits of vaccination and the range of vaccinations we offer at an affordable price.
All of our branches have access to x-ray facilities for ease and speed of diagnosis. Many of our practices benefit from the latest technology in digital X-rays, which provides exceptionally clear images very quickly, ensuring your pet is under anaesthetic for the shortest possible time.
Meet the TeamOur network of branches and hospitals have the support of an experienced management team as well as administrative backup.
Luella Hitchcock VetMB MRCVS [OV]
Luella qualified from Cambridge University and since then has worked in London before joining us in Ham. She lives locally and enjoys cycling around Richmond Park in her spare time. Her interests include ferrets, rats and looking after her goldfish aquarium. Luella is an Official Veterinarian [OV] which means that she is authorised to issue pet passports and complete export health certificates. Luella is currently studying towards a Medicine Certificate.
Sue is a highly dedicated member of our team and is a very familiar face at the surgery having been a receptionist here since 1997. She knows most of the clients and their pets by name and enjoys her role enormously. Sue has two cats herself and is a keen gardener outside of work.
Fiona qualified as a vet from Bristol University in 1996. She spent 18 years in small animal practice during which time she completed a GP Certificate in Diagnostic Imaging. She moved into management in 2015, working as a regional director responsible for 17 veterinary branches. Fiona joined the Goddard Group in 2016. She lives in Streatham with her husband, children and her mad rescue dog Jack.
Tel: 020 8506 0703
Ample car parking for clients is available opposite the surgery.Get directions
The following buses stop within walking distance of the surgery:
- Bus no. 371 – Kingston Hall Road to Richmond/ Dee Road
- Bus no. K5 – Dysart Avenue to Morden Station
- Bus no. 65 Brook Street to Ealing Broadway Station