Our fabulous Client Support Centre manager will be off on her parenting adventure in the summer, creating a 12–18 month fixed term maternity cover position for a veterinary surgeon looking to take the reins of our veterinary Client Support Centre.
About the role
We have 49 sites across London including 3 hospitals, and with growing client numbers over the years our Client Support Centre was created to ease the load of communication for our sites and provide a more efficient service for our clients.
Our Client Support Centre offers our clients an easier way to access vets and nurses’ services by telephone and video consultations.
The support centre is situated in our main office in South Woodford, where you will work onsite with a team of 13 support colleagues to help lead and support in the day-to-day operational running.
The position is for 40 hours per week within normal office hours, and there are no weekend or bank holiday requirements.
As Client Support Centre (CSC) Manager some of your duties will include:
- Lead the CSC department including performance management
- Clinical support to CSC team
- Line manager support to CSC supervisor and Senior Call Handler
- Manage HR matters for the CSC team
- Maintain relationships with Regional Managers, Head Vets and branch colleagues
- Monitor KPIs for phone data and chat data across the company
- Monitor individual KPIs for Call Handlers
- Develop the Central Dispensary trial in liaison with Managing Director and Clinical Director
- Develop and manage individual projects and work streams within the CSC department
- Clinical support branch staff on an ad hoc basis
This role would be ideal for a vet who is looking to delve into a new environment and step away from hands on clinical work for a fixed term period, but is able to utilise their invaluable clinical knowledge, and strong communication and leadership skills.
Our office is nestled beside a beautiful church green complete with large duck pond and vocal resident geese, with ample onsite parking. If relying on public transport there are plenty of local bus options, Woodford underground station is approximately a 20-minute walk away, or if a keen cyclist 10-minutes for you!
Now let’s get to the nitty gritty, here is what we offer you:
The salary band for this fixed term position is £55,000 to £70,000 per annum depending on prior experience.
A little snippet of the benefits you will receive in this position:
- 6.6 weeks annual leave including bank holidays
- £2,500 bonus for the referral of a vet or RVN to the group
- Up to £2,000 CPD budget per annum plus up to 5 days paid CPD leave
- Private Medical Healthcare Insurance with Bupa
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
Benefits for this role include
- 6.6 weeks annual leave including bank holidays (pro-rata if part-time)
- Paid 30-minute lunch breaks
- Colleague introduction reward (for the introduction of vets and RVNs)
- 24-hour Employee Assistance Programme
- Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
- Professional membership fees covered
- Shopping discounts
- Generous colleague discounts
- Petplan 20% colleague discount
About us
In 2022, we celebrated our 70th anniversary and now have 46 branches, three hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors communicating real time updates and taking polls with live Q&As to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all new starters.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!