Welcome to Loughton
Our Loughton practice has been established since 2003 and following a complete renovation is able to offer spacious premises to facilitate this busy and friendly practice. The dedicated and caring team pride themselves with the bonds they share with their patients and clients alike. They are always happy to assist their clients offering helpful advice on pet health care and animal welfare.
The practice is fully-equipped to care for you and your pet with our excellent on-site facilities, allowing blood testing, x-rays and operations to be performed. Please see the additional services we offer below.
In the event of a veterinary emergency or if your pet is unwell out of hours our Hospitals offer your pets a dedicated emergency service and the reassurance of knowing we are open 24 hours a day, 365 days of the year. The closest hospital to our Loughton branch is Wanstead Veterinary Hospital call 020 8989 7744. For your peace of mind and for continuity of care, your pet’s medical history is accessible in any of our branches or hospitals anytime of the day or night.
This branch has been awarded the internationally-recognised Cat Friendly Clinic status for our work in reducing the stress cats experience when attending veterinary practices.
This branch is accredited by the Royal College of Veterinary Surgeons (RCVS), following a diligent assessment the RCVS is satisfied that we maintain the highest standards of veterinary care.
Facilities & Services
Our laboratory offers a rapid and efficient service with fast turnaround of results. Many branches have state-of-the-art in-house equipment for an even faster service. In addition to testing for the disease in an unwell patient, we also offer screening tests before your pet undergoes an anaesthetic to ensure that we identify any previously unknown problems, helping us to ensure the anaesthetic is as safe as possible.
A friendly welcome awaits you at our long-established kennels and cattery in Chingford, East London. We offer short and long-term boarding in a friendly and comfortable environment for your pets. Our Chingford veterinary practice is on-site to ensure that your pet’s medical needs will be well cared for.
Cat Friendly Clinics
We are members of the International Society of Feline Medicine and many of our branches have been awarded the internationally-recognised Cat-Friendly Clinic status. We take great care to ensure that our feline friends feel as comfortable as possible in our practices. Please ask us for help if your cat is particularly nervous visiting the vets.
We offer 15-minute appointments as a standard for all consultations, giving you plenty of time to discuss your pet’s healthcare and ask any questions you may have. We are able to provide a range of services during the consultation and are always on hand to see your pet in an emergency if necessary.
80% of dogs and cats over three years of age suffer some form of dental disease. Thankfully, the majority of dental problems are treatable and most are preventable. Speak to your local team for more information. Our practices are well equipped to perform routine dental procedures, and many of them benefit from dental X-rays to help diagnose and guide treatment.
We offer a referral service for diagnosis and treatment with CT scans, advanced x-rays and ultrasound. These imaging tests can be offered as an outpatient service, or as part of the treatment for patients hospitalised with us. We employ a number of specialists and certificate holders who are able to provide an expert opinion in interpreting these tests.
Free pet insurance
We are able to issue four weeks’ Petplan® insurance free of charge. Petplan® is the UK’s favourite pet insurance provider and we are proud to recommend them for your pet. We think it is important that all pets are covered by pet insurance, offering you peace of mind that you will not need to cover the costs of unexpected bills if your pet becomes unwell.
Healthcare Plan – ProActive Pets
Budget monthly and save money on all your pet’s preventative healthcare needs. Our affordable plan allows you to pay a monthly direct debit to spread the cost of your pet’s vaccinations and parasite control products throughout the year. The costs are much less than our full retail price, and the plan offers a number of other benefits on top.
Professional canine hydrotherapy for healthy exercise and the treatment of a wide range of conditions and injuries. Our hydrotherapy centre is located on the site of our Chingford Kennels and cattery. All sessions are led by fully trained hydrotherapists who ensure that the sessions are safe and fun for your dog.
We actively promote the benefits of neutering your pet. Speak to a team member about the many health and behavioural advantages. We offer competitive pricing without any compromise on standards, employing the use of modern anaesthetics and monitoring equipment to ensure these procedures are very safe for your pet.
Our nursing team play a central role in the care that we provide you and your pet. In addition to assisting our veterinary surgeons in providing care for your pet, they are also able to answer questions for you directly and provide a range of nurse-led services such as puppy classes, weight management clinics and senior pet care consultations. Speak to your local team for details of classes and clinics available.
We offer a pet passport service at all of our practices to enable you to travel to many countries around the world with your pet. There are a number of requirements that must be met before travel, so we recommend getting in touch with your local practice as early as possible if you might need your pet to travel abroad.
To assist your puppy with vital socialisation skills and gain behavioural advice, our nurses run puppy parties. This gives you the opportunity to meet other puppy owners sharing useful tips on training and ways to keep your puppy happy and healthy. Upon completion of the session, your puppy will receive their own certificate congratulating them upon their participation.
Please contact your local practice for further information.
Protect your pet against many life-threatening diseases by vaccinating annually. We embrace modern vaccination protocols to ensure that your pet has the protection they need, whilst ensuring we do not vaccinate more often than is necessary. Speak to your local team for all the benefits of vaccination and the range of vaccinations we offer at an affordable price.
All of our branches have access to x-ray facilities for ease and speed of diagnosis. Many of our practices benefit from the latest technology in digital X-rays, which provides exceptionally clear images very quickly, ensuring your pet is under anaesthetic for the shortest possible time.
Meet the TeamOur network of branches and hospitals have the support of an experienced management team as well as administrative backup.
Emma Whitaker BVM&S BSc MRCVS
Emma graduated from Edinburgh University in 2007. She then completed a small animal internship at the Animal Health Trust before going on to work in hospitals and smaller vet practices. Emma returned to London, her home city, in 2009, first as an Anatomy Demonstrator at the Royal Veterinary College and then working in small animal practice. She is particularly interested in medicine cases and geriatric cats and also has a passion for education. She has two cats, Scout and Alfie who were strays adopted from one of her previous practices. Emma has two small children and in any rare spare time enjoys, live music, the theatre and camping.
Samantha Clements RVN, Senior Nurse
Registered Veterinary Nurse
Sam qualified as a Registered Veterinary Nurse in 2006 whilst working at the Wanstead Veterinary Hospital. She then went on to further her career by studying equine veterinary nursing and re-joined the practice in 2014 as a senior nurse at the Loughton branch. Sam has a keen interest in surgical nursing and patient rehabilitation. She has a pet dog, Dorothy, who she hand reared from birth due to Dorothy’s severe cleft palate.
Student Veterinary Nurse
Su is a familiar face at the practice having started working for the Goddard Group straight from school. Over the years Su has worked at the hospital in Wanstead, here at Loughton, the branch at Chingford and the hydrotherapy pool there but came back to the Loughton surgery in 2014. Su has a particular interest in dog behaviour and puppy advice.
Student Veterinary Nurse
Claire is studying to qualify as an RVN having previously worked as a zoo keeper in Paignton. Claire has always had a keen interest in animals and has kept birds, cats, rabbits, guinea pigs, chipmunks and chinchillas. She currently owns a boisterous cat called Biscuit.
Michelle helps to process clients’ insurance claims and deals with account queries both here at the Gidea Park branch as well as our surgery in Loughton.
Philippa joined the Goddard Group in 1999 and has seen it develop and grow over the years. Originally from a veterinary equine practice, Philippa now manages ten branches in the East London area. Philippa achieved her management certificate Cert B&PS in 1999 and her Certificate Veterinary Practice Management CVPM in 2013. Philippa lives with her husband, son and her rescue cats Duncan and Sydney. In her spare time, she enjoys volunteering projects, was an Olympic Games Maker in London 2012 and helps out at Saturday Park Runs. Philippa has a passion for photography and participates in many charity runs (as long as there is a medal at the end!)
Tel: 020 8506 0703
Client parking is available in front of the surgery and also in garages behind the surgery on the right hand side of Stonards Hill.Get directions
The surgery is a ten minute walk from Loughton tube station (Central line).Get directions
Bus number 167 stops outside the surgery.