We are looking for a client-focused, experienced receptionist (ideally from a veterinary background but not essential) to join our team at Stone Lion Veterinary Hospital, in Wimbledon.
About your new role!
The role totals 35 hours per week between Monday to Friday with rota ‘d days off each week, plus a 1:3 Saturday rotation 8am-4.30pm.
The Stone Lion Veterinary Hospital provides first opinion, specialist referral services and emergency and critical care out of hours, 24 hours a day, 365 days a year.
Our front of house team is integral to the hospital as they are the first point of contact for clients, and it is essential our exceptional client service is maintained.
As a veterinary receptionist, some of your duties will include:
- Liaise with key hospital personnel to communicate any delays in consultation start times.
- Book referral appointments using SOPs and ensure relevant information sheets are sent to clients prior to the consultation.
- Offer nurse clinics to clients, where required. Clients should have the opportunity to visit for advice on pet health and welfare, to include weight, dental checks and six-monthly ProActive Pets checks.
- Record details in clinical histories of any conversations with clients regarding fees or anything related to patient care.
- Place client food orders as requested and reserve when delivered. Put away the reception food order if required to do so.
- Exercise debt control measures, as directed.
- Exercise care in the handling of payments and in all financial management generally.
In particular cashing up must be accurately completed.
- Process insurance claim forms, if required to do so, in an accurate and timely fashion incorporating full use of the Zeus software.
- Prepare the weekly banking, if required to do so, in a secure, accurate and timely fashion. Report shortages and overs to senior personnel, as directed.
Our new team member will be highly efficient, an extremely good communicator and will not be overwhelmed by a busy and demanding reception desk. We are looking for an applicant who demonstrates the confidence, empathy, and experience to provide the high standard of care and the personal touch we expect for our clients.
You will be fully supported by your team of receptionists, and on-site management.
The hospital is located in the heart of picturesque Wimbledon Village, just a 10-minute walk from Wimbledon Junction station which is on the district line and enables you to get to all the hot spots of London!
Now let’s get to the nitty gritty, here is what we offer you:
The salary for this position is £22,222.22 per annum with room for growth and further training.
A little snippet of the benefits you will receive:
-6.6 weeks annual leave including bank holidays (pro rata)
-Paid 30-minute lunch breaks
-Generous colleague discounts
-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
Benefits for this role include
- 6.6 weeks annual leave including bank holidays (pro-rata if part-time)
- Paid 30-minute lunch breaks
- Colleague introduction reward (for the introduction of vets and RVNs)
- 24-hour Employee Assistance Programme
- Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
- Professional membership fees covered
- Shopping discounts
- Generous colleague discounts
- Petplan 20% colleague discount
About us
In 2022, we celebrated our 70th anniversary and now have 46 branches, three hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors communicating real time updates and taking polls with live Q&As to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all new starters.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!