Welcome to Mandeville! We are looking for a client-focused experienced receptionist to join our invaluable front of house team at Mandeville 24-hour Veterinary Hospital in Northolt, on a part-time 18 hourly week basis, inclusive of 1:4 Saturday rotation.
The role involves a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients.
Before we delve into the nitty gritty, here is what we offer you:
The starting salary for this reception position is £12.21 per hour (£11,428.56 per annum)
We have a great benefits package including:
- 6.6 weeks annual leave including bank holidays (pro rata)
- The opportunity to join our private medical insurance scheme at a reduced rate
- Medical cashback plan involving refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
- Generous colleague discounts
About the role
This part-time role involves an 8 hour shift on Wednesdays, 4 hours on Friday mornings, Sundays 10am-2pm and 1:4 Saturdays.
The successful future colleague will have plenty of client care experience in a fast-paced environment. We want to ensure that while our clinical team support the patients’ needs, we are also able to offer a warm and friendly welcome to clients, have effective communications internally, and organise our diary so that we can provide the best advice and accurate information to our clients.
We are ideally seeking a team member with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts.
You would need to be computer literate as our client care is not only face to face and on the phone, but also via email and other systems, so communication in writing must also be provided to a high professional standard.
Your duties will include but are not limited to face-to-face client care including the taking of payments and booking appointments, managing emails, liaising with insurance companies, daily banking, reception cleaning and helping manage the diary.
We are looking for a friendly, confident, empathetic individual who will be proud to make the reception area, their areas of responsibility and for individuals with a passion for animal welfare and who love being a pivotal part of a large vibrant team.
Mandeville Hospital not only has its own valued client base, but also provides its surrounding Goddard clinics with its invaluable OOH care and support.
There is state of the art diagnostic support at the hospital with a new CT scanner, a diploma holder in imaging providing our CT and ultrasound service, a strong medical team, and experienced surgeons routinely conducting advanced orthopaedic, soft tissue, and minimally invasive surgery all available on site.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgrouo.co.uk for any other queries, or to arrange a call and have a chat about other opportunities!
Benefits for this role include
- 6.6 weeks annual leave including bank holidays
- Paid lunch breaks
- Colleague introduction reward (for the introduction of vets and RVNs)
- 24-hour Employee Assistance Programme
- Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
- Professional membership fees covered
- Shopping discounts
- Generous colleague discounts
- Petplan 20% colleague discount
About us
In 2022, we celebrated our 70th anniversary and now have 46 branches, three hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors communicating real time updates and taking polls with live Q&As to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all new starters.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!