About your new role!
We’re looking for a friendly, organised and approachable Receptionist to join the team at Wanstead Veterinary Hospital.
Salary: £26,436.80 based on 40 hours per week.
We’re considering either:
- One Full-Time Receptionist: four 10-hour shifts per week.
- Two Part-Time Receptionists: with the working pattern agreed to suit the needs of the hospital.
The role includes a 1-in-3 weekend rota.
As the first point of contact for our clients, you’ll play an important role in creating a positive experience for both pets and their owners. Working in a busy veterinary hospital, no two days will be quite the same, and you’ll be there to help keep things running smoothly for clients and the wider clinical team.
What will you be doing?
- Welcoming clients and their pets to the hospital and helping them feel at ease.
- Answering telephone calls and responding to client enquiries.
- Booking appointments and supporting the day-to-day running of the reception desk.
- Processing payments and keeping client records up to date.
- Liaising with vets, nurses and other colleagues to ensure clients receive a helpful and efficient service.
- Supporting clients with empathy and understanding, particularly when they may be worried about their pets.
What are we looking for?
Ideally, you’ll have some previous reception or customer service experience and feel comfortable communicating with a wide range of people.
We’re looking for someone who is:
- Friendly, professional and confident communicating face to face and over the phone.
- Organised, reliable and able to manage competing priorities in a busy environment.
- A team player who is happy to support colleagues across the hospital.
- Compassionate and understanding, with a genuine appreciation for the bond between pets and their owners.
Veterinary reception experience would be an advantage, but we’re also happy to hear from people with transferable customer service skills who are keen to learn.
What’s in it for you?
- 6.6 weeks’ annual leave, including bank holidays.
- Colleague discounts across our services.
- Access to private medical cover at a reduced rate, plus cashback benefits.
- The opportunity to develop your skills and experience within a busy veterinary hospital.
A little about the location
Wanstead Veterinary Hospital is a busy clinical setting where reception plays a vital role in supporting both clients and colleagues. Please note that there is no on-site parking available, so you’ll need to consider alternative travel arrangements.
Think this could be your next move?
If you enjoy working with people, love animals and want to be part of a team that makes a real difference to pets and their owners, we’d love to hear from you!
Benefits for this role include
- 6.6 weeks annual leave including bank holidays (pro-rata if part-time)
- Paid 30-minute lunch breaks
- Colleague introduction reward (for the introduction of vets and RVNs)
- 24-hour Employee Assistance Programme
- Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
- Professional membership fees covered
- Shopping discounts
- Generous colleague discounts
- Petplan 20% colleague discount
About us
In 2022, we celebrated our 70th anniversary and now have 46 branches, three hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors communicating real time updates and taking polls with live Q&As to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all new starters.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at [email protected] for any other queries or to simply arrange a call and have a chat about other opportunities!