Client Support Call Handler
Love talking to people almost as much as you love animals?
We have a gem of a role for an experienced, client-focused Call Handler to become the first point of contact for our valued clients calling about their beloved pets.
Our Client Support Centre supports all our Goddard sites across London, including three hospitals, helping clients access our veterinary teams quickly and easily by telephone and video consultation.
You'll join our friendly team of 12 colleagues at our Head office based in Woodford, with clinical management on hand to support you with medical queries.
What you'll be doing
You'll be the friendly voice at the end of the phone, helping clients with everything from booking appointments and triaging poorly pets to answering enquiries through our online chat.
You'll also:
- Liaise with our branches to arrange appropriate appointments
- Handle queries about prescriptions, food, treatment and patient care
- Keep client and patient records accurate and up to date
- Make proactive calls to clients about vaccinations and preventative healthcare
- Talk to clients about relevant products and services, always with their pet's needs in mind
- Record important conversations and pass messages to our practice teams
It's a role where empathy, patience and excellent communication really matter. Sometimes you'll be speaking to someone whose pet is simply overdue a vaccination, and sometimes you'll be the person they call when they're worried and don't know what to do.
We're looking for someone with a strong background in customer service, reception or call handling, who is confident communicating both on the phone and in writing.
Veterinary experience would be lovely, but we're particularly interested in people who are calm, compassionate, organised and brilliant with people.
A little about us
Our Client Support Centre is based in our Woodford office, tucked beside a lovely church green with a duck pond and some rather vocal resident geese. There's plenty of onsite parking, and Woodford Underground is around a 20-minute walk away.
Whats on offer:
£12.71 per hour - 3 days per week averaging 18 hours per week
You'll also receive:
- 6.6 weeks annual leave including bank holidays (pro rata)
- Paid 30-minute lunch breaks
- Generous colleague discounts
- The opportunity to join our private medical healthcare scheme at a reduced rate
- Medical cashback incentives
Fancy a chat?
If you're looking for a part-time role where every phone call has a pet at the other end of the story, we'd love to hear from you.
Alternatively, email [email protected] if you'd like to have a chat about this role or other opportunities with Goddard.
Benefits for this role include
- 6.6 weeks annual leave including bank holidays (pro-rata if part-time)
- Paid 30-minute lunch breaks
- Colleague introduction reward (for the introduction of vets and RVNs)
- 24-hour Employee Assistance Programme
- Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
- Professional membership fees covered
- Shopping discounts
- Generous colleague discounts
- Petplan 20% colleague discount
About us
In 2022, we celebrated our 70th anniversary and now have 46 branches, three hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors communicating real time updates and taking polls with live Q&As to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all new starters.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at [email protected] for any other queries or to simply arrange a call and have a chat about other opportunities!