VA390 – Client Support Centre Call Handler

<p><font face="sans-serif"><font style="font-size: 14px;">We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre.</font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><strong><u>Before we delve into the nitty gritty, here is what we offer you:</u></strong></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;">The starting salary for this position is £11.44 per hour, with room for development.</font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><strong>This is an onsite role at our central office in Woodford (Essex), involving a rota of 6 hours per day Monday to Friday, with every other Wednesday off.&nbsp;</strong></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><strong><u><br></u></strong><font face="sans-serif"><font style="font-size: 14px;"><strong><u>We have a fantastic benefits package including:</u></strong></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;">- 6.6 weeks annual leave including bank holidays (pro-rata for part-time)</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Colleague introduction reward when referring vets and RVNs</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- The opportunity to join our private medical insurance scheme at a reduced rate</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Generous colleague introduction reward for vets and RVNs</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- 24-hour Employee Assistance Programme</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Medical cashback plan involving refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Shopping discounts</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Generous colleague discounts for your own animals</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Petplan 20% colleague discount</font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><strong><u>About the role</u></strong></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;">Our call handlers play an integral role within the group, supporting our busy clinics across London by taking day to day phone queries and bookings, and this in-turn provides an additional level of exceptional service for our clients.</font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><strong><u>Your duties include but are not limited to:</u></strong></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.</font></font></p><p><font face="sans-serif"><font style="font-size: 14px;">​</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.</font></font></p><p><font face="sans-serif"><font style="font-size: 14px;">​</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Issue invoices to clients as necessary.</font></font></p><p><font face="sans-serif"><font style="font-size: 14px;">​</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.</font></font></p><p><font face="sans-serif"><font style="font-size: 14px;">​</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.</font></font></p><p><font face="sans-serif"><font style="font-size: 14px;">​</font></font><br><font face="sans-serif"><font style="font-size: 14px;">- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.</font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;">We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.</font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><strong>Our future colleague will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.</strong></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><strong><u>About us</u></strong></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;">In 2022 we celebrated our 70th anniversary and have 46 branches, 3 hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors, communicating real time updates, taking polls with live Q&amp;A’s to ensure we're making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all our new starters.</font></font><br><font face="sans-serif"><font style="font-size: 14px;"><br></font></font><br><font face="sans-serif"><font style="font-size: 14px;"><strong>If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!</strong></font></font></p>