We are looking for a client-focused and forward-looking experienced receptionist to join our team based in Northolt at Mandeville Veterinary Hospital. As we increase our client and patient numbers in our Mandeville, we are keen to ensure that our clients continue to receive high levels of customer care. We want to ensure that whilst our clinical team support the patients’ needs that we are also able to offer a warm and friendly welcome to clients, have effective communications internally within the team that are timely and efficient, and organisation of our diary so that we can provide the best advice and accurate information to our clients.
For this full time role of 40 hours a week, we are ideally seeking a candidate with previous reception responsibilities within a veterinary or healthcare setting to join our team. The salary for this role is between £20,000 to £22,000 per annum depending on experience, this role will involve weekend work on a rota basis. If you are a candidate who thrives in being in a front of house role, meeting and assisting clients with their appointments, answering pet health queries, and love being super organised with administration work, and enjoy being the first point of contact for our clients and their pets, this could be the role for you.
Responsibilities over time will grow to include diary management, taking payments, processing insurance claims, registering new clients, handling client queries, health care plan administration and supporting our vets and nurses with general administration tasks.
You would need to be computer literate although training will be given, but more importantly we are looking for a friendly, confident, empathetic individual who will be proud to make the reception area, their area of responsibility and for an individual with a passion for animal welfare and who loves being a pivotal part of a vibrant and friendly team.
We have a great benefits package including:
– Simply Health which provides cashback/refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more.
– 24hr Employee Assistance Programme.
– Generous shopping/leisure discounts (never pay full price in all the major shops and cinemas again!).
– Great colleague pet discount scheme.
– Paid BVNA membership, RCVS and VDS fees.
– Colleague Introduction incentive of £2500.
– Increasing holiday allowance with length of service.
In 2022 we are celebrating our 70th anniversary and have 44 branches, 3 hospitals and our own nurse training college. We value all of our colleagues and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings, communicating real time updates, taking polls with live Q&A’s to ensure we’re making the right, collaborative decisions for our people. All our senior managers are Mental Health First Aid trained and we offer Wellness plans for all our new starters.
We have a great reputation for looking after our employees and over 20% of our team have been with us 10 years or more
If you are interested in this rewarding role and would like to know more, please click the apply button now, if you would like more information or an informal chat to discuss the role further please email firstname.lastname@example.org