VA122 – Veterinary Surgeon – Contact Centre

We’re looking for a client-focused and forward-looking qualified Veterinary Surgeon to join our friendly contact centre team in Woodford Green, on the Essex/London borders, to offer telemedicine consultations and clinical advice to clients across the Goddard Group as well as providing clinical support to branches. 

This new role is an exciting one and forms part of a fast-expanding contact centre team offering our clients an easier way to access vets and nurses’ services by telephone and video consultations. You’ll be a great communicator, proactive, and will assume responsibility in ensuring that our clients and patients receive the very best care. You’ll also be involved in the creation of recorded and written client information to help enhance and help develop the telemedicine service as well as some insurance administration tasks. There will also be a requirement to help non clinical colleagues within the contact centre in relation to triaging and handling enquiries of a clinical nature so a true team player is essential.

The position is for 30 hours per week including some Saturday mornings and is office-based, located at Claygate House, Woodford Green. This is an excellent location, with the benefits of easy access into central London yet situated on the edge of the beautiful Epping Forest.

If you can demonstrate commitment to working to the highest clinical standards, dedication to delivering excellent client care and a desire to help and support both clients and colleagues, then we’d love to hear from you.

 This role would suit an experienced vet looking for a change in direction. The ideal candidate would have a good foundation in small animal first opinion work, with some experience of telemedicine. Communication skills are paramount, along with a desire to help develop the telemedicine service offered by Goddard Veterinary Group.

​We have a great benefits package including:

– Simply Health which provides cashback/refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more.
– ​24hr Employee Assistance Programme.
– Generous shopping/leisure discounts (never pay full price in all the major shops and cinemas again!).
– Cycle to work scheme.
– Great colleague pet discount scheme.
– Paid BVNA membership, RCVS and VDS fees.
– Colleague Introduction incentive of £2500.
– Increasing holiday allowance with length of service.

Transport links are good; the Contact Centre offices have on-site parking and are a short distance from Woodford Underground Station, the A406 North Circular Road and M11.

In 2022 we are celebrating our 70th anniversary and have 44 branches, 3 hospitals and our own nurse training college. We value all of our colleagues and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings, communicating real time updates, taking polls with live Q&A’s to ensure we’re making the right, collaborative decisions for our people. All our senior managers are Mental Health First Aid trained and we offer Wellness plans for all our new starters.

We have a great reputation for looking after our employees and over 20% of our team have been with us 10 years or more.

If you are interested in this rewarding role and would like to know more, please click the apply button now, ​if you would like more information or an informal chat to discuss the role further please email