VA121 – Veterinary Nurse – Contact Centre

We’re looking for a client-focused and forward-looking qualified RVN to join our friendly contact centre team in Woodford Green, on the Essex/London borders, to offer telemedicine consultations and advice to clients across the Goddard Group.

This new role is an exciting one and forms part of a fast-expanding contact centre team offering our clients an easier way to access vets and nurses’ services by telephone and video consultations. You’ll be a great communicator, proactive, and will assume responsibility in ensuring that our clients and patients receive the very best care. You’ll also be involved in the creation of recorded and written client information to help enhance and help develop the telemedicine service as well as some insurance administration tasks.

The position is for 30 hours per week including some Saturday mornings and is office-based. If you can demonstrate commitment to working to the highest clinical standards, dedication to delivering excellent client care (preferably with experience of independent nurse consultations), and a desire to help and support both clients and colleagues, then we’d love to hear from you.

We have a great benefits package including:

– Simply Health which provides cashback/refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more.
– ​​24hr Employee Assistance Programme.
– Generous shopping/leisure discounts (never pay full price in all the major shops and cinemas again!).
– ​​Cycle to work scheme.
– ​​Great colleague pet discount scheme.
​​- Paid BVNA membership, RCVS and VDS fees.
​​- Colleague Introduction incentive of £2500.
​​- Five weeks holiday plus Bank Holidays

Transport links are good; the Contact Centre offices have on-site parking and are a short distance from Woodford Underground Station, the A406 North Circular Road and M11.

In 2022 we are celebrating our 70th anniversary and have 44 branches, 3 hospitals and our own nurse training college.  We value all of our colleagues and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings, communicating real time updates, taking polls with live Q&A’s to ensure we’re making the right, collaborative decisions for our people. All our senior managers are Mental Health First Aid trained and we offer Wellness plans for all our new starters.

We have a great reputation for looking after our employees and over 20% of our team have been with us 10 years or more

If you are interested in this rewarding role and would like to know more, please click the apply button now, ​if you would like more information or an informal chat to discuss the role further please email