Contact Centre RVN – Head Office, Woodford Bridge

We are looking for a diligent, client-focussed, and forward-looking qualified RVN to join our friendly contact centre team in Woodford Green, on the Essex/London borders to offer telemedicine consultations and advice to clients across our group.

This new role is an exciting one and forms part of a fast-expanding contact centre team looking to engage and delight clients by making it easier and production to access some of our vet services by telephone and video consultations. You will be a great communicator, proactive and assume responsibility in ensuring that our clients and patients receive the very best care. You will also be involved in the creation of recorded and written client information to help enhance and help develop the telemedicine service.

The position is for 40 hours per week with weekday shifts between 8am and 8pm and is office based. If you can demonstrate commitment to working to the highest clinical standards, dedication to delivering excellent client care (preferably having independent nurse consultation experience) and a desire to help and support both clients and colleagues, then we’d love to hear from you.

We offer competitive pay and a very supportive working environment. Our industry-leading benefit package includes increasing holiday allowance, enrolment on to our Simplyhealth Cashback Plan which provides cash back on many routine medical costs such as dental care, physiotherapy, opticians, chiropractor fees etc. and an employee assistance programme, plus generous shopping and leisure discounts, fully funded CPD and paid BVNA and RCVS registration fees. Transport links are good; the Contact Centre offices have on-site parking and are a short distance from Woodford Underground Station and the A406 North Circular Road.

Goddard Veterinary Group is a family-run practice and was started in 1952 by Arthur Goddard. His son Philip took over the reins in the late 90’s and remains the practice principal. We are now the largest family-run veterinary practice in the UK and have 44 branches, 3 hospitals and our own nursing college. We have a great reputation for looking after our staff; over 20% of our team have been with us 10 years or more and please take a few minutes to look at as our numerous 4 and 5-star employee reviews on Indeed!
If you are interested in this rewarding role and working for a well-established independent family-run business and would like to know more please click the apply button now or for more information or for an informal chat please call Jodi Dolan, Contact Centre Manager on 020 8506 5995.