Resumption of veterinary services during the easing of lockdown period
Last updated: Tuesday 7th July 2020
We are delighted to once again offer a full range of medical services for pets and are accepting bookings for all routine appointments, examinations, procedures, the full range of vaccinations and neutering.
As a clinical premises, contactless processes and 2 metre distancing still apply.
Please do not physically come into the practice unless specifically invited to do so.
Please bring a face covering in case you are invited inside the practice and follow the specific social distancing and hand hygiene guidelines as advertised in your practice, or as advised by practice staff.
Please also ensure you closely follow the current government instructions at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
How does our contactless service work?
Our aim is to keep everyone as safe as possible so please don’t be offended by our asking you to follow these rules or if we are seen to be keeping our distance. At present we are not always able to invite clients inside our practices when attending for their pet’s appointment.
Please help us and our other clients by following the following restrictions by:
- telephoning your practice, or using our online video chat service Petsapp, to make a pre-booked appointment at your practice
- ensure you do not enter the practice, even if you have an appointment, unless in exceptional circumstances and you have been specifically invited to do so by your practice staff.
- In most cases we will still organise the collection of your pet from the practice entrance, whilst maintaining social distancing, and will ask you wait outside while we examine or treat your pet.
- If you are invited into the waiting room by our staff, please strictly follow the specific social distancing and hand hygiene guidelines as advertised in your practice or as advised by practice staff.
- Please also bring a face covering in the event we are able to invite you into the reception area.
- utilise our Petsapp online chat and video consultation facility wherever possible. We can also conduct some consultations by telephone.
We will be delighted to also arrange;
- contactless collection or postage of parasite control and some repeat medications.
- contactless collection of food (by prior appointment).
- contactless signup to our ProActive Pets preventative healthcare plan
Simply speak with your practice team to organise these.
Please note we are not currently accepting cash payments.
Frequently Asked Questions
Can you now treat my pet?
Yes, all our practices are now taking appointments and bookings as part of our resumption of the full range of medical services for pets. Due to the backlog of cases as a result of Covid-19, there may be a slightly longer waiting time than usual for some appointments such as routine vaccinations and neutering.
Any cases where a pet is unwell however, will always receive our prompt attention.
A very small number of our practice premises remain temporarily closed but are due to re-open shortly. Veterinary services however continue to be offered for these practices’ clients at their Goddard Veterinary Group sister practice (see below).
My local Goddard practice has not yet re-opened, what should I do?
The following practices have temporarily transferred their veterinary services to operate out of their sister practice.
Please use the usual telephone number, email address, or use Petsapp to contact your regular practice. We will be able to access all your pet’s details as usual and offer the full range of veterinary services until the remaining practice premises re-open.
- Kingston practice is currently operating out of our Ham (Richmond) premises
- Ilford is currently operating out of our Barking premises
- Chessington is currently operating out of our Ewell premises
I want to have my pet neutered, can I do this?
Yes, all service are now available to book in advance. Due to the backlog of cases as a result of Covid-19, there may be a slightly longer waiting time than usual for appointments.
I have a new pet – can I have him/her checked?
Yes, please contact your local practice to book a vet appointment.
My pet is due a vaccine – can I organise this?
Yes, all vaccines and boosters can now be administered as usual. Please contact your practice to book a suitable appointment. Due to the backlog of cases as a result of Covid-19, there may be a slightly longer waiting time than usual for some vaccine appointments.
Are you offering home visits?
No we are not yet offering home visits.