Visiting your Goddard Vet Practice

Last updated: 27/03/2020 16:00

In light of the current outbreak of Coronavirus COVID-19 and the likely increase in the number of cases, we would like to ask you please to stay aware of the latest guidelines to reduce the speed and extent of the spread of the infection.

Please ensure you closely follow the current government instructions at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

If you are self-isolating please do not come into the practice.

What are we doing?

  • Temporarily transferring some of our veterinary services to operate out of their sister practice, where all client’s pet details will be fully accessible.

  • Limiting our services to emergencies and those which are essential to protecting the welfare of pets and preventing unnecessary suffering by:
    • Rearranging with you your pet’s routine vaccinations, if due, in the coming weeks.
    • Rearranging other routine and non-urgent appointments.

  • Limiting all but essential visits to practice by:
    • Providing advice and assessments through telephone or video consultations where appropriate.
    • Requesting you complete a written summary (by email or post) of your pet’s health issue, which we will review before asking you to attend the practice with your pet.

  • If a visit to the practice is deemed absolutely necessary by our veterinary staff, we’ll be:
    • Requesting you to avoid entering the practice where necessary, to wait outside the practice whilst treating or examining your pet. Where this is not possible:
      • Asking that only one client accompanies their pet in the practice (unless there are exceptional circumstances).
      • Requiring all clients and staff to maintain a 2 metre physical distance where practicable.
      • Asking all clients to sanitise their hands upon entering and before leaving the practice.
      • Ceasing handling cash payments.
    • Introducing additional stringent disinfection procedures between consultations and of all communal surfaces.


What we ask of you

Please help us and our other clients by following the above restrictions.

Our aim is to keep everyone as safe as possible so please don’t be offended by our asking you to follow these rules or if we are seen to be keeping our distance. 

  • If you need to urgently collect food or repeat prescriptions, please phone ahead to arrange this before coming to practice.
  • It may be necessary in some practices to introduce additional precautions but one of our team will of course let you know should this be the case.

Frequently Asked Questions

Q: Are you open?
A: We are currently open and offering a number of essential services but with some important restrictions. We are fully complying with Government advice.

Q: My local Goddard practice is not open, what should I do?
A:
A number of practices are temporarily transferring their veterinary services to operate out of their sister site. Please use the usual telephone number or email address which will automatically be transferred.  We will be able to access all your pet’s details as usual.

Q: I’m not sure if my pet’s condition is serious, or, if my appointment is deemed essential. What should I do?
A: Please telephone your practice for advice.

Q: Should I visit the practice for a pre-booked appointment?
A: We ask you first phone ahead before visiting for your planned appointment to discuss if your pet needs to physically attend practice.

Q: Can I come in to practice to collect something if I don’t have a consultation?
A: For essential items such as food and prescriptions, we ask you first phone ahead and do not enter the practice.

Q: I need to make an appointment for the coming weeks.
A: Please telephone your practice about making an appointment.

Q: Are you offering home visits?
A: No, we are not currently offering any routine home visits.

Q: What if circumstances change?
A: We’ll be posting updates on this website page in the event of any changing advice.

Please keep checking for updates, remembering to refresh your browser each time.