We’re back! Welcoming all new and returning pets.

Last updated: Tuesday 30th November 2021

We’re delighted to welcome clients and pets back into our practice.

As a clinical premises, Covid-secure requirements for the continued protection of our healthcare colleagues and others  are necessary and we request that all clients observe the following when visiting us:

  • Please bring your own face covering to wear when inside the practice (unless medically exempt)
  • One accompanying adult per pet please (unless unavoidable)
  • Please continue to observe sensible and considerate social distancing at all times.

Hand sanitising stations will remain available for client use.

NHS Test and Trace

To help minimise the spread of Covid-19 and to support public health and safety, we may be asked to supply your contact data as part of the NHS Test and Trace programme for up to 21 days after your visit to the practice.

Should you not, for any reason, wish your details to be shared with NHS Test and Trace if requested, please contact us in writing at Privacy Team, Goddard Veterinary Group, Claygate House, Manor Road, Woodford IG8 8BX

Frequently Asked Questions

Can you treat my pet?

Yes, all of our practices are now taking appointment and bookings as part of our resumption of the full range of medical services for pets. Due to the backlog of cases as a result of Covid-19, there may be a slightly longer waiting time than usual for some appointments.

Can I come into the practice?

Subject to wearing a face covering (excluding those who are exempt) and maintaining social distancing guidelines, clients will be allowed into the waiting area and consult rooms.

Are you offering home visits?

No, we are not yet offering home visits. If you are a registered client with Goddard Veterinary Group, we can provide a remote service where necessary using our easy-to-use PetsApp platform.