Available services during the lockdown period

Last updated: Tuesday 5th May 2020

In light of the current outbreak of Coronavirus COVID-19 and the likely increase in the number of cases, we would like to ask you please to stay aware of the latest guidelines to reduce the speed and extent of the spread of the infection.

Please ensure you closely follow the current government instructions at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Please do not physically come into the practice unless specifically advised.

Services still available for pets

Puppy and Kitten vaccinations

Puppy and Kitten vaccinations

Many cat and dog boosters

Many cat and dog boosters

Rabbit vaccinations

Rabbit vaccinations

Pestapp video consultations

Pestapp video consultations

Telephone consultations

Telephone consultations

6 month ProActive Pets health check (via Petsapp)

6 month ProActive Pets health check (via Petsapp)

In-practice pet examinations when booked by vet

In-practice pet examinations when booked by vet

Postage of routine flea and worming treatment

Postage of routine flea and worming treatment

Postage of repeat medications (upon vet advice)

Postage of repeat medications (upon vet advice)

Home delivery of pet food

Home delivery of pet food

Emergency care (please always contact us with any concerns)

Emergency care (please always contact us with any concerns)

Essential care (please always contact us with any concerns)

Essential care (please always contact us with any concerns)

Microchip (if at point of booked practice visit)

Microchip (if at point of booked practice visit)

New ProActive Pets signups

New ProActive Pets signups

Contactless collection of pet food and parasite control (by prior arrangement)

Contactless collection of pet food and parasite control (by prior arrangement)

 

Services not currently available for pets

  • Rabies vaccinations (unless specifically advised by vet)
  • Kennel Cough vaccinations (unless specifically advised by vet)
  • Free initial pet health checks
  • In-practice consultations with pet owner present
  • Other routine appointments which would otherwise have taken place in practice with pet owner present

Neutering

We are not currently carrying out routine neutering except when it is deemed necessary by your vet in the interests of animal welfare.

Please do though seek advice from your vet if you have specific concerns.

 

Contactless service

 We’re pleased to offer a fully contactless service by:

  • conducting video consultations with a vet over Petsapp (which can be downloaded via the App Store or Play Store)
  • conducting telephone consultations where necessary
  • posting routine parasite control
  • organising home delivery of pet food
  • pre-booking all in-practice examinations and vaccinations where advised by your vet
  • treating or examining your pet while you wait outside the practice
  • discussing findings with you over the telephone
  • arranging contactless collections (medications/food etc) from practice by prior arrangement
  • offering 6-month ProActive Pets check by video
  • offering a contactless signup process to our ProActive Pets preventative healthcare plan
  • ceasing the acceptance of cash payments.

Contact us

Please don’t hesitate to contact us by:

How we're changing our services since the Covid-19 pandemic

  • Offering our clients virtual video consultations and online chat with your practice via Petsapp, available to download from the App Store and Google Play.
  • Continuing to offer some routine vaccinations for puppies, kittens, cats, dogs and rabbits in the interests of animal welfare and in accordance with Royal College of Veterinary Surgeons’ guidance.
  • Temporarily transferring some of our veterinary services to operate out of their sister practice, where all client’s pet details are fully accessible.
  • Limiting our on-site services to some vaccinations, emergencies and those which are essential to protecting the welfare of pets and preventing unnecessary suffering by:
    • Arranging for necessary medications and parasite control to reach you by post or by contactless collection.
    • Rearranging other routine and non-urgent appointments.
  • Limiting all but essential visits to practice by:
    • Providing advice and assessments (including 6-month ProActive Pets health checks) through telephone or video consultations where appropriate.
    • Asking you complete a written summary (by email or post) of your pet’s health issue, which we will review before asking you to attend the practice with your pet.
  • If a visit to the practice is deemed necessary by our veterinary staff, we’ll be:
    • Requesting you to avoid entering the practice and to wait outside the practice whilst treating or examining your pet. In exceptional circumstances where this is not possible:
        • Asking that only one client accompanies their pet in the practice (unless there are exceptional circumstances).
        • Requiring all clients and staff to maintain a 2 metre physical distance where practicable.
        • Asking all clients to sanitise their hands upon entering and before leaving the practice.
        • Ceasing handling cash payments.
    • Introducing additional stringent disinfection procedures between consultations and of all communal surfaces.

What we ask of you

Please help us and our other clients by following the above restrictions.

Our aim is to keep everyone as safe as possible so please don’t be offended by our asking you to follow these rules or if we are seen to be keeping our distance.

  • If you need to urgently collect food, parasite control or repeat prescriptions, please phone ahead to arrange this before coming to practice where we’ll arrange contactless collection. We can arrange postage of some items.
  • Please do not enter the practice unless there are exceptional circumstances and you have been invited to do so by our practice staff
  • Please utilise our Petsapp online chat and video consultation facility wherever possible.
  • It may be necessary in some practices to introduce additional precautions but one of our team will of course let you know should this be the case.

Frequently Asked Questions

Are you open?

We are currently open and offering a number of essential services including many vaccinations but with some important restrictions.

We are fully complying with Government advice.

Virtual video consultations and online chat are now available at all our practices via Petsapp.

My pet is due a routine annual vaccination, what should I do?

The current advice from the government and the Royal College of Veterinary Surgeons allows for some routine vaccinations to take place during this period of lockdown.  If you have received an annual reminder via text, email or letter from us, or if you have a new pet in need of their first vaccination, please phone your practice to discuss.

My puppy or kitten is due its first vaccination. Can you offer this?

In most case we will be able to begin your puppy or kitten’s vaccinations. Please telephone your practice or use Petsapp to arrange an appointment.

My local Goddard practice is not open, what should I do?

A number of practices are temporarily transferring their veterinary services to operate out of their sister site. Please use either our Petsapp facility, the usual telephone number or email address which will automatically be transferred.  We will be able to access all your pet’s details as usual.

I’m not sure if my pet’s condition is serious, or, if my appointment is deemed essential. What should I do?

Please telephone your practice for advice.

I want to book an appointment?

Please use our Petsapp facility to enquire about, or to arrange a video consultation with your vet or nurse. You may also telephone your practice.

If an in-practice consultation is needed your vet will organise this for you.

Can I come in to practice to collect something if I don’t have a consultation?

For essential items such as food and prescriptions, we ask you first phone ahead and do not enter the practice.

We are able to arrange the postage of some medicines and routine parasite control as well as home delivery of pet food.

Are you offering home visits?

No, we are not currently offering any routine home visits.

What if circumstances change?

We’ll be posting updates on this website page in the event of any changing advice.