Welcome to Mile End
Just a short 5-minute stroll from Mile End tube station is our Mile End branch, opposite Mile End Park. Our friendly and experienced team provide the highest quality of care to the pets of Mile End.
The practice is fully-equipped to care for you and your pet with our excellent on-site facilities, allowing blood testing, x-rays and operations to be performed. Please see the additional services we offer below.
In the event of a veterinary emergency or if your pet is unwell out of hours our Hospitals offer your pets a dedicated emergency service and the reassurance of knowing we are open 24 hours a day, 365 days of the year. The closest hospital to our Mile End branch is Wanstead Veterinary Hospital call 020 8989 7744. For your peace of mind and for continuity of care, your pet’s medical history is accessible in any of our branches or hospitals anytime of the day or night.
This branch is accredited by the Royal College of Veterinary Surgeons (RCVS), following a diligent assessment the RCVS is satisfied that we maintain the highest standards of veterinary care.
Facilities & Services
Our laboratory offers a rapid and efficient service with fast turnaround of results. Many branches have state-of-the-art in-house equipment for an even faster service. In addition to testing for the disease in an unwell patient, we also offer screening tests before your pet undergoes an anaesthetic to ensure that we identify any previously unknown problems, helping us to ensure the anaesthetic is as safe as possible.
A friendly welcome awaits you at our long-established kennels and cattery in Chingford, East London. We offer short and long-term boarding in a friendly and comfortable environment for your pets. Our Chingford veterinary practice is on-site to ensure that your pet’s medical needs will be well cared for.
We offer 15-minute appointments as a standard for all consultations, giving you plenty of time to discuss your pet’s healthcare and ask any questions you may have. We are able to provide a range of services during the consultation and are always on hand to see your pet in an emergency if necessary.
80% of dogs and cats over three years of age suffer some form of dental disease. Thankfully, the majority of dental problems are treatable and most are preventable. Speak to your local team for more information. Our practices are well equipped to perform routine dental procedures, and many of them benefit from dental X-rays to help diagnose and guide treatment.
We offer a referral service for diagnosis and treatment with CT scans, advanced x-rays and ultrasound. These imaging tests can be offered as an outpatient service, or as part of the treatment for patients hospitalised with us. We employ a number of specialists and certificate holders who are able to provide an expert opinion in interpreting these tests.
Free pet insurance
We are able to issue four weeks’ Petplan® insurance free of charge. Petplan® is the UK’s favourite pet insurance provider and we are proud to recommend them for your pet. We think it is important that all pets are covered by pet insurance, offering you peace of mind that you will not need to cover the costs of unexpected bills if your pet becomes unwell.
Healthcare Plan – ProActive Pets
Budget monthly and save money on all your pet’s preventative healthcare needs. Our affordable plan allows you to pay a monthly direct debit to spread the cost of your pet’s vaccinations and parasite control products throughout the year. The costs are much less than our full retail price, and the plan offers a number of other benefits on top.
Professional canine hydrotherapy for healthy exercise and the treatment of a wide range of conditions and injuries. Our hydrotherapy centre is located on the site of our Chingford Kennels and cattery. All sessions are led by fully trained hydrotherapists who ensure that the sessions are safe and fun for your dog.
We actively promote the benefits of neutering your pet. Speak to a team member about the many health and behavioural advantages. We offer competitive pricing without any compromise on standards, employing the use of modern anaesthetics and monitoring equipment to ensure these procedures are very safe for your pet.
Our nursing team play a central role in the care that we provide you and your pet. In addition to assisting our veterinary surgeons in providing care for your pet, they are also able to answer questions for you directly and provide a range of nurse-led services such as puppy classes, weight management clinics and senior pet care consultations. Speak to your local team for details of classes and clinics available.
We offer a pet passport service at all of our practices to enable you to travel to many countries around the world with your pet. There are a number of requirements that must be met before travel, so we recommend getting in touch with your local practice as early as possible if you might need your pet to travel abroad.
To assist your puppy with vital socialisation skills and gain behavioural advice, our nurses run puppy parties. This gives you the opportunity to meet other puppy owners sharing useful tips on training and ways to keep your puppy happy and healthy. Upon completion of the session, your puppy will receive their own certificate congratulating them upon their participation.
Please contact your local practice for further information.
Protect your pet against many life-threatening diseases by vaccinating annually. We embrace modern vaccination protocols to ensure that your pet has the protection they need, whilst ensuring we do not vaccinate more often than is necessary. Speak to your local team for all the benefits of vaccination and the range of vaccinations we offer at an affordable price.
All of our branches have access to x-ray facilities for ease and speed of diagnosis. Many of our practices benefit from the latest technology in digital X-rays, which provides exceptionally clear images very quickly, ensuring your pet is under anaesthetic for the shortest possible time.
Meet the TeamOur network of branches and hospitals have the support of an experienced management team as well as administrative backup.
Emily Auger BVetMed(Hons) MRCVS [OV]
Emily graduated from the Royal Veterinary College in London in 2010 and joined the practice in 2013. She is interested in all aspects of veterinary medicine and finds ophthalmology cases particularly rewarding. Emily is an Official Veterinarian which means she can complete Pet Passports and other export paperwork for the more adventurous jet setting pets. Emily owns three cats Bitsy, (naughty) Nigella and Barnaby, as well as a cheeky little rescue dog called Penny. Away from work, Emily is a part-time mum to Velvet, her beautiful horse.
Louise Groot BVSc GPCertAVP MRCVS [OV]
Louise graduated from Liverpool in 2009 and then spent four years travelling the world as a Veterinary Officer in the British Army. She initially joined Wanstead Hospital and then transferred in 2016. Louise has a special interest in medicine and has gained a Certificate in Advanced Veterinary Practice. As an Official Veterinarian [OV] Louise is authorised to issue pet passports and complete export health certificates. Outside of work, Louise loves cycling.
Catherine Greenough RVN, Head Nurse
Registered Veterinary Nurse
Catherine qualified as an RVN in 2015 after a change in career brought about after doing voluntary work with big cats in Africa and South America. After qualifying she worked in India for a charity who help ex-dancing bears and elephants. Catherine has an active interest in conservation and outside of work loves to run, travel and play tag rugby.
Student Veterinary Nurse
Ipek always knew she wanted to work with animals and is currently studying to qualifying as a veterinary nurse having gained her VCA qualification with distinction. Ipek has been a volunteer puppy walker for Guide Dogs. She is the extremely proud owner of a black Labrador Retriever called Jinny.
Veterinary Nursing Assistant
Chloe is fulfilling a childhood dream of working in the veterinary profession and is currently studying to gain her VCA qualification. Chloe is the very proud owner of Peanut and Arthur, two very entertaining little Terriers.
Student Veterinary Nurse
April joined the team at Mile End as a qualified Veterinary Care Assistant and is now studying for her veterinary nursing qualification. In her spare time April loves looking after her cat and guinea pigs and spending time with her family.
Charlie qualified as a nurse in 2001 and progressed into head nursing and practice management. She then made the leap into teaching and lectured to nurses for a college in East Anglia. After many years of lecturing, Charlie moved into the management field and set up a nursing academy as well as running a new graduate vet programme whilst managing a region of veterinary practices for a large corporate practice. Charlie now manages nine Goddard branches and when she isn’t out running she is at home with her pug and two Shih Tzus!
Tel: 020 8506 0703
Pay and display parking is available in Hamlets Way.Get directions
The surgery is a few minutes walk from Mile End station (Central Line).Get directions
The following buses stop near the surgery:
- Bus no. 323 Canning town bus station to Mile End station
- Bus no. D7 Poplar / All Saints Church to Mile End station
- Bus no. 277 Canary Wharf to Highbury
- Bus no. D6 Crossharbour to Hackney