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Goddard Veterinary Group
Wanstead Veterinary Hospital
84 New Wanstead
Wanstead
London E11 2SY |
Tel: +44 (0) 20
8989 7744
Fax: +44 (0) 20 8532 2821 |
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Everyday services  A high and continually improving standard of care is offered at our hospitals and branches by our team of vets and support staff.
All sites run a first opinion service and all consultations are by appointment. Routine operations are carried out Monday to Friday.
Our group of practices routinely treat companion animals and not large animals, e.g. horses, cows, pigs and sheep.
24 hour cover
We are able to offer 24 hour cover to our clients, 365 days a year. Three main sites cover the out of hours service for each branch providing a seamless service. Do not be alarmed if you ring your branch out of hours and you get an answer machine message. It will give you details of how to contact your nearest Goddard Veterinary Group Night Centre in the event of an emergency.
Wanstead Veterinary Hospital
Tel: 020 8989 7744
Mandeville Veterinary Hospital
Tel: 020 8845 5677
Stone Lion Veterinary Centre
Tel: 020 8946 4228
Special Clinics
Special clinics are run throughout the Goddard Veterinary Group with vets who specialise in certain disciplines.
These include:
 Chris Lamb MA Vet MBDip ACVA MRCVS
Diagnostic Imaging e.g. ultrasonography
Clare Rusbridge BVMS Dip ECVN MRCVS / European Specialist
Neurology
Website: www.veterinary-neurologist.co.uk
Sally Turner MA VET MB DVOphtal RCVS Specialist
Ophthalmology
Ewan Ferguson BVN & SDVD MRCVS RCVS Specialist
Dermatology
The Wanstead Veterinary Hospital runs a surgical referral service, seeing patients with orthopaedic, neurological, cancer and soft tissue related problems.
Patients are referred regularly to the hospital by the groups own branch vets and from neighbouring practices.
Stone Lion Veterinary Centre runs a specialist referral service. Patients need to be referred by their own vet to the appropriate service.
Special interests
Some of our vets have either achieved or are working towards a higher qualification in subjects such as anaesthesia, small animal surgery, small animal medicine, behaviour, dermatology, neurology and radiology. This strengthens the service that we are able to offer to our clients and increases the quality of clinical care.
Tom Flynn, Clinical Director and Head Vet of the Wanstead Veterinary Hospital, holds a Small Animal Certificate in veterinary dermatology
 Special interests also exist in the form of:
Dominique Vanthournout, Woodford branch Special interest: rabbit medicine and surgery, dentistry and homeopathy
Stephen Thompson, Dundonald Road
Richard Marks, Gidea Park
Jordana Vindis, Loughton
Special interest: acupuncture
Some of our nurses hold 'Pet Health Counsellor' certificates. They have a special interest in promoting preventative health care. Some have gone on to develop their own puppy parties, tubby club, six-month puppy and kitten consultations and/or dental consultations. While our nurses may not be able to make a definitive diagnosis, they are able to help with many routine problems and queries e.g. how to brush cats teeth, what to feed puppies, how to prevent fleas etc.
Fees
Fees are obviously incurred when your pet visits their vet. We ask for payment at the time of consultation or on discharge of your pet following an operation.
The staff at your branch will be able to advise you of the likely cost for treatment that your pet may have.
If this is routine such as neutering or vaccination, the price of that treatment can be quoted.
For non-routine procedures you can request an estimate. It must be stressed that these are estimates and not accurate quotes and are subject to change if your pet's treatment is altered, additional treatment is necessary or unforeseen problems are encountered.
Payments are accepted in UK pounds sterling, personal cheques up to the limit of a valid cheque guarantee card, credit cards (most cards accepted with the exception of Diners Club and American Express) and switch and debit cards.
Repeat prescriptions
Many of our pets require repeat prescriptions.
Our hospitals and branches ask that you give us 24-48 hours notice so that this can be organised. This is important so our staff can liaise with your vet. Your vet is responsible for your pet's medication. In accordance with the Royal College of Veterinary Surgeons and the Medicines Act 1968 the pet must be 'under the care of' the veterinary surgeon so it is important that he/she has seen your pet within the last six-months to ensure that its clinical condition is stable. In some cases such as heart or kidney problems they may wish to see your pet more frequently.
If you have recently moved into the area and have not previously visited your local branch, your new vet will not be able to prescribe any medication without first examining your pet.
It is worth pointing out that many flea and worm treatments are classed as POM's, (Prescription Only Medicine) so your pet would have to be seen by the vet before these are prescribed if they have not been seen previously. Your animal is 'under our care' if it has been vaccinated by us within the last 12 months.
 Products available
There are many products which are available to buy over the counter including collars, leads, various restraint aids, cat baskets, grooming equipment, shampoos, toilet accessories, diets, toys and books. Our support staff can advice you on the best product for you to buy.
Most of the medicines that are sold in veterinary practice have a POM-V, POM-VPS or NFA-VPS legal category. This means that these drugs cannot be sold unless your vet has seen your pet recently, normally within the last six-months, but certainly within the last 12 months for their annual health check and vaccination.
Lost and found
If you have lost a pet or found one please contact your branch of the Goddard Veterinary Group. Your details and the details of the animal will be recorded. Where possible our staff will reunite owners with their pets. The following steps can be taken if you have lost a cat or dog:
1) Look in
all rooms and cupboards in the house
boxes, washing machines, tumble dryers etc.
sheds and garages - both yours and the neighbouring houses - this is most important as many cats get shut in by mistake
any out-buildings
gardens and hedgerows, cars and vans in the area
lost section of the local newspaper
check whether any neighbours are on holiday
2) Inform
veterinary surgeons - not just local, but all areas and any 24 hour veterinary hospitals
local cat and dog rescue centres and lost & found registers
local RSCPA and/or PDSA
local Council Health Department / Animal Warden
in the case of a lost or found dog your local police station should be contacted
local postman/ milkman/ paperboy
3) Go out
go out and call loudly, rattle a box of biscuits or a tin and fork. Stand still when calling. If he/she is lost they can focus on your voice. Cover as wide area as possible. wherever possible take another person with you and go out late evening when traffic noises have stopped take a basket or lead and a towel with you in case the pet is found scared, sick or injured
4) Advertise
posters on gates, lamp posts and other suitable sites distribute leaflets to shops, Post Office, garages and all houses around the area asking them to check gardens and outbuildings
local newspaper and local radio
local notice-boards, include a photograph of the missing pet where possible
5) Rewards
if you offer a reward say 'Large reward'. The word large is relevant and what is small to you might be a large sum of money to another person or child.
Remember the following:
the earlier you report your pet missing the more likely they will be found
when your pet does return do inform the authorities that they have been found
DO NOT GIVE UP AFTER A FEW DAYS; CATS ESPECIALLY HAVE BEEN FOUND MANY WEEKS AFTER DISAPPEARING.
Why not get your pet identichipped? This can be done by your vet. Should your pet be taken to the vets, rescue centre etc. he/she can be identified and traced to you.
Transporting your pet
Dogs should be suitably restrained with a properly fitted collar and secure lead. It is vital that cats are transported in suitable cat baskets/carriers. For many of them a visit to the vets is an unsettling experience and they will feel more secure if transported this way.
Small pets should also be transported in a suitable secure carrier.
If you do not have transport to get your pet down to the vets then ring your branch. Some have a friendly local taxi firm that they use regularly and do not mind animals in their taxi. Other branches may be able to put you in contact with an animal transport service.
'PETMOBILE' is used by many of our clients. They operate 24 hours a day, 7 days a week.
They have 15 years of experience in the animal ambulance business.
They can be contacted on:
Mobile: 07956 896 905
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